Tell us about you? Hi, I’m Frank Agius. Sydney born and bred but living in Brisbane Queensland Australia and managing the National Workplace Experience for Origin for 4 years now.
What does your role do? I do a lot of different things from working with leadership teams on what changes they need to see to enable people to do their work, to ensure technology, tools and workspaces are right for them to deliver. My team are also responsible for 3rd party vendor procurement and management.
Key deliverables of your role include?
Constantly tweaking workplace strategy to ensure Origin gets their space right and keeps leasing costs fluid and constant;
Space optimisation work, looking at adjacencies and efficiencies that enable neighbourhoods and their growing and contracting teams to maximise the best of their space and services;
Change management activities and sustainability plans ensuring that the initiatives that we stand up are socialised and maintained; and
Regular customer engagement to keep our finger on the pulse of whether we are doing everything we can to make our workplace tick in time with market conditions and keep it competitive thus servicing and retaining customers and staff.
What are some of the things you want to see completed this year, your 2020 challenges? Increased take up in technology, increased space utilisation through further developing spaces and delivering a major project in Melbourne which is the final spoke in delivering a fully agile workforce which is 4000+ strong in our major office locations.
What measures are you taking in the office to tackle todays’ greatest workplace and life challenge, COVID-19? What are some of the innovative things your business is adopting? With the exception of critical roles such as the contact centres, all roles are able to flex and our strong IT Platform supports staff to work from home allowing robust business continuity during this period.
Moving beyond the current challenges today of existing projects or response to 2019 novel coronavirus (COVID-19), what does the landscape of the workplace look like for your business in the next 3 years? More flexibility in the workplace? More mobility, Demand for technology? Strategic business requirements will evolve to meet current and emerging ways of working which will include the further exploration of technologies and expanding the ability for staff to work remotely and more collaboratively. There will be increased viable work options.
With personal development being important for all of us and our workplace teams, in what areas would you like to see more training or refreshing of skills? The rate of change has been expediential and continues to grow. Change and project delivery are key skills and requirements for my teams nationally.
What has been the greatest workplace achievement or finest moment in your workplace career to date and why? Definitely delivering the amount of change required to move from a fixed environment to an agile requirement across our major office locations nationally and developing a team that is highly focused on delivering internal stakeholder services to support new ways of working. I get a lot of joy in contributing and witnessing progress that works for both the organisation with the employees in mind.
Finally, What does your ideal next role look like? For me it is all about influencing positive change. Large scale operations and influence is in my DNA. One thing for certain is that I will continue to achieve this by contributing to creating efficient and supportive workplaces.
Karen Skillings is principal of SKILLINGS Education and an expert in information management, change management and relocations. She is an accomplished author with several publications to her name on business processes related to space planning and relocations. Karen has also developed nationally recognised training programs.