Having a clear and shared team purpose helps to focus the team on the work that they are here to do.
Developing a Team Purpose can be especially useful after a major workplace change or organizational shift in business operations, as it is a way to quickly refocus and re-energize the team.
A team purpose is a statement that explains why the team exists. It is generally a short simple statement that explains what the team is here to do and how it will contribute to achieving that.
In this course, you will gain an understanding of the advantages to be achieved by having a clear and shared team purpose and how to focus the team on the work that they are here to do.
Approximately 20 Minutes
Students will gain an understanding of the ways to improve working with others in our team and in working with our customers.
You go to work each day and have a good understanding of what activities you and your team need to perform, what reports you need to write, who you need to provide updates to, what process takes a little longer, what you can get done quickly, how to make your work process run smoothly for you.
However, in customer service, this isn’t enough. What about the customer's perspective? What is their daily experience like? Are your processes and activities helping or hindering the customer?
In this course, you will gain an understanding of how customer interactions help provide insight into customer experience and creating personalized experiences for customers.
Approximately 20 Minutes
Students will gain an understanding of the tools and techniques that may apply when navigating stressors and changes in the workplace.
Building Operations is an extravagant field which includes a combination of many disciplines which maintain and balance the supply and demand of services, supplies, and equipment for organizations.
A failure in any one of these areas can have wide reaching consequences for yourself, your organization, and your clients. These disciplines require monitoring and maintenance to ensure a safe, efficient, and productive working environment for all stakeholders.
Building Operations encompasses various services like cleaning or housekeeping services, Technical / Utility services like maintenance of your HVAC plan, Panels, UPS, Diesel Generators, Physical safety and Security, General Administration, Procurement management etc.
In this course, you will gain an understanding of communication between the maintenance department and the organization, the best theories and best practices that support a Reliable Organization and understand the basics of different types of Maintenance and its benefits.
Approximately 20 Minutes
Students will gain an understanding of effective meetings and the efforts made to manage information and communication, which will in turn assist in the smooth delivery of excellent service, leading to happy customers and improved workflow.
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.