The objective of this course is to step through the process of creating a project schedule.
The project schedule will determine the likelihood the project will be completed within a certain time period and will identify the resources required to complete the project within the required time.
In this course, you will gain an understanding of the high level process that the Project Manager will undergo when creating a project schedule to monitor and control project activities.
Approximately 20 Minutes
At some point it may be necessary for a tenant to consider sub-leasing part or all of an existing leased premises.
The tenant representative and the tenant (or the client) need to investigate sub-leasing in more detail, to understand the steps and considerations involved in sub-leasing commercial space and look closely at the pros and cons of it. They need to look at the mechanics of sub-leasing before they get into how this rather complicated process can be implemented to help users stuck in space they don’t need or can’t use.
In this course, you will explore when and why an existing or new tenant may want to sub-lease a commercial space and look at best practices in sub-leasing.
Approximately 20 Minutes
To ensure you are offering an excellent customer experience, you must consider all aspects of your service delivery from the customers perspective.
Creating an exceptional customer experience strategy is vital to enable great experience every time your customers interact with your business. If they have a fantastic experience, they are much more likely to champion your services to others.
In this course, you will gain an understanding of how to define a great customer experience and how you, the customer service provider, can review your service processes, formulate strategies, and utilize different technologies to achieve service excellence.
Approximately 20 Minutes
Clarification is an essential part of communication and in today’s digital age, communications can be fast, but can be just as easily misunderstood.
As a customer service provider, you will receive instructions and requests in many different forms. You need to follow these instructions or deliver the request to give service excellence. This means you must understand what is being asked of you.
In this course, you will gain an understanding of the different tools and techniques that can be used when listening to others and clarifying what others are saying to you.
Approximately 20 Minutes
Promoting teamwork in the workplace is critical to improve business operations, productivity and effectiveness. Effective teamwork among team members also boosts morale, provides learning opportunities and promotes workplace synergy.
However, in reality, not everyone in the workplace is willing to make the necessary effort to collaborate and work together. Teamwork cannot be built in this scenario and it makes achieving organizational goals a lot more challenging.
A team player should always actively contributes to their team in order to complete tasks, manage projects, and accomplish goals. And they are very good at communicating, collaborating, active listening, and problem-solving.
In this course, you will gain an understanding of the skills and knowledge required to organize your own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
Approximately 20 Minutes
Unforeseen circumstances and issues will crop up throughout your career, now is an ideal time to identify strategies for coping and resolving issues that may not seem clear in the moment.
Often problems identify a need for a change, whether it's upskilling a member of your team, a policy change, a new piece of technology, or moving to a new building, change itself can bring its own set of problems and issues that need to be managed.
In this course, you will gain an understanding of how to identify issues or changes and provide strategies to reduce or mitigate their effects.
Approximately 20 Minutes