Resolving Problems - Determining Priorities for Customer Service Delivery

Learn how to identify unmet customer needs, interpret dissatisfaction signals, and take clear steps to improve service quality and resolve complaints effectively.

Short Course
Beginner
20 Minutes
7-Day Access
AUD $9.99

Curious about the learning path?

Curious about the course?

Who is this course for
  • Front-of-House Professionals identifying service shortfalls
  • Customer Service Representatives resolving issues with empathy
  • Workplace Support Staff improving internal service processes
  • New Team Members learning proactive service behaviours
  • FM and Admin Personnel escalating and tracking service fixes
What will I learn
  • What customer feedback signals indicate dissatisfaction
  • Why identifying and acting on customer feedback matters
  • How to de-escalate complaints professionally
  • Where to improve processes impacting service
  • When to escalate or follow up on unresolved issues
  • Who plays a role in delivering excellent customer outcomes
What’s covered in this course
  • How to identify areas not meeting customers needs
  • Signs a customer is unhappy with the service you are delivering
  • Ways you can improve customer service
  • De-escalating complaints
  • Resolving customer problems
What this course focuses on
Take your learning further
No items found.

What our learners say about our course...

No items found.

Frequently Asked Questions

No items found.

Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!