When gathering information from client, the Workplace Strategy team should prepare a repository of the client information being discovered.
The information to be captured starts from Day 1 of the engagement when talking with the Leadership team through to the subsequent engagement exercises with strategic leads, subject matter experts, and the wider staff and supplier network. With this repository in place and constantly up-to-date, the Workplace Strategy team will easily identify what is important to the project and what is required during the project.
There are many processes that may be deployed to gather quantitative evidence from clients, and regardless of the methods applied, a good understanding of what the methods are, and how to achieve what you need is important.
In this course, you will gain an understanding of the activities or processes that may be undertaken by a Workplace Strategy project team to collect quantitative evidence from their clients across the different project phases.
Approximately 20 Minutes
Experiential learning is the process of learning through experience, and is more specifically defined as ‘learning through reflection on doing’.
One of the most common experiential learning processes that a design team and change manager will embark upon is the staff engagement surveys or workshops where discovery, culture or brand, mind mapping and co-creation will be discovered.
In this course, you will gain an understanding of experiential learning, the common processes, and what can be achieved/uncovered from these workshops.
Approximately 20 Minutes
This Workshop concept will get results from your business on what needs tweaking now and what is the best way forward to support the workplace going forward.
It is important to have a visual of the work you do. It doesn’t need to be an extensive network diagram showing every task, milestone, and stakeholder you deal with, but it should be clear enough to provide clarity on the specific focus of your role in the organization and the typical milestones, program, and processes that you will deploy in your role.
It is even more important than ever today to have a clear understanding and visual of the work so we can organize our thoughts, as since Covid, our day-to-day routines are regularly disrupted with changes or with change requests in the business and their impact on you and your team in terms of time, cost, and risk, is regularly changing and needs to be communicated and discussed with stakeholders.
In this course, you will gain an understanding of the causes of disruption to your routines, the tools to maintain mental clarity, organize your thoughts and workloads, and supporting your team through workplace adjustments whilst maintaining service excellence.
Approximately 20 Minutes
Accommodation is a clear demonstration of the brand and culture of the organization; it provides a window to the organization.
The organization needs to have a clear picture of what they must have, what they'd like to have, what they absolutely won't tolerate along with how much they're able to pay. Developing that picture can be a time-consuming process that's both exciting and tedious, but it's essential to give it the attention it deserves. While many startup mistakes can be corrected later, a poor decision is sometimes impossible to fix. It is important to be systematic and realistic when consider a new workplace.
In this course, you will gain an understanding of what Tenant Representatives need to know about their clients, and how asking these questions can help them form their client brief before going to market.
Approximately 20 Minutes
Every project needs a starting position and has a predefined number of activities that will be undertaken from project initiation to closeout, commercial leasing projects are no exception.
Before the Executive Leadership team of any business start looking for suitable accommodation, they will need to understand the strategic aspirations for their new workplace. These aspirations may be shaped through consultation with the business well before commencing their property search.
The Executive Leadership team may explore industry benchmarking and good workplace practices that will complement any new or refreshed business model. The findings may result in a direction to proceed with a move, or perhaps even staying put. Whatever the result, the organization will benefit from a clear direction and an understanding of the complexities in procuring the right property.
Getting a Tenant Representative early on at this point will add value and facilitate the property procurement process. The Tenant Rep, like any expert across the different phases of a project in commercial property, will have their methods of approaching their work, as where the Change Manager in a project will run to their Change and Communications Strategy or the Project Manager will run to their PMP to keep them on track in delivering their clients outcomes, the Tenant Representative will use their Property Acquisition Project Plan. This plan is essentially their roadmap from the beginning of the client engagement to the outcome of delivering the client the premises that their business will thrive in.
Managing properties is a different process to procuring the property, and it is the job of the Tenant Rep to provide value to each assignment and Client. It should be no doubt that having the Tenant Rep onboard as an experienced practitioner will help achieve the goals of the Client organization.
In this course, you will gain an understanding of the accommodation project life cycle, where the client organization is currently sitting, and the roadmap ahead to achieve the organizations' objectives and how the Tenant Rep can help them achieve them by leveraging the market and acting at the right time.
Approximately 20 Minutes