During your working day information is constantly being received, exchanged, and passed along. As a customer service provider, you will be required to report information through various streams and in different modes.
Although there will be routine parts of your working day, as a customer service provider your main goal is to efficiently and proactively meet customers' needs. Customers' needs can change from day to day, customer to customer. This means you need to pay attention to all the information you are provided and analyze it to determine what you need to do to ensure you are delivering customer service excellence.
In this course, you will gain an understanding of the importance of information flows throughout the business, how to analyze and interpret information to determine your work, and how to pass on relevant information in a timely manner.
Approximately 20 Minutes
Students will gain an understanding from the viewpoint and experience of a designer, consultant, contractor, project and construction manager and what they I take note of in terms features and characteristics of a site.
In addition to the phases and terminologies of the commercial property lifecycle that a Client and Real Estate professionals will become familiar with when undertaking a commercial property project, there are other terms that are standard in the industry, and which form the conversations of Lessor and Lessee (also known as Landlord and Tenant) and the service providers and subject matter experts that assist in the procurement process such as Certifiers, Surveyors and Solicitors.
In this course, you will gain an understanding of many of the more common terminologies used when undergoing any number of phases through the commercial property lifecycle of workplace strategy development through to occupation of premises, including Property Acquisition Project Planning, Needs Analysis and Strategy Development, Market Search and Shortlist, Evaluation and Analysis, Negotiations and Heads of Agreement, Exit Obligations, and New Space Preparation & Relocation.
Approximately 20 Minutes
Have you been asked to help validate your companies filing and storage needs? Do you want to become a Storage Consultant and expert in providing Client Solutions? Or do you just want to do save some money and need a DIY Audit for your next project?
It is important to complete a review of filing practices in your business and can provide and/or assist the Design team with their architectural review of storage required for your new accommodation project.
In this course, you will gain an understanding of why ridding the workplace of paper and moving to digital records is good for business.
Approximately 20 Minutes
Students will gain an understanding of the fundamentals of FM policies & procedure development. This course will discuss key characteristics, various stages and challenges in Policy making & implementation and the advantages of effective Policies & Procedures.
As a customer service provider, communication is a key part of your role.
Every interaction you have with a customer or whilst representing the customer is all part of customer service. To offer an exceptional level of customer service, that allows you and the service organization to stand out, requires effective communication.
Effective communication means getting your ideas, feelings and message across in a way others can understand, and allows you to have greater understanding of others needs, views and ideas, all of these things making it easier to achieve your goals.
In this course, you will gain an understanding of the importance of communication modes, communication channels and the personal satisfaction and business opportunities that investing in understanding communication styles of self and your customer can offer.
Approximately 20 Minutes