The Scope of Works document describes in detail what tasks or work is to be performed throughout the relocation lifecycle. It should contain all services, milestones, reports, and deliverables that are expected to be provided by the performing party.
The relocation project manager will prepare the Scope of Works document for discussion with the relocation committee. The project director or project control group will provide final approval for the document to be released.
This document will be provided as part of the relocation RFT.
In this course, you will gain an understanding of the scope of work for the procurement of the removals services and its related documents.
Approximately 7 Minutes
Students will gain an understanding of what a Travel Management process looks like. This course will discuss best practice in managing travel through to formulating a Travel Policy for your organisation.
A Pilot Space is typically set up in the project teams working space, prior to a Work Lab or Display Suite and demonstrates to the business that the project team are taking initiatives to work as everyone is expected to do in the new building.
Everyone in the Project Working Group will be involved in gearing up to create an Agile prototype space for the project team to trial and for the business to familiarize themselves with.
In this course, you will gain an understanding of the importance and function of a Pilot Space and how the project team pulls together to coordinate what's required and demonstrate the new behaviors.
Approximately 15 Minutes
Students will gain an understanding of the Project Management Body of Knowledge (PMBOK) process groups which are the chronological phases that the project goes through, and how the knowledge areas occur throughout any time during the process groups.
You go to work each day and have a good understanding of what activities you and your team need to perform, what reports you need to write, who you need to provide updates to, what process takes a little longer, what you can get done quickly, how to make your work process run smoothly for you.
However, in customer service, this isn’t enough. What about the customer's perspective? What is their daily experience like? Are your processes and activities helping or hindering the customer?
In this course, you will gain an understanding of how customer interactions help provide insight into customer experience and creating personalized experiences for customers.
Approximately 20 Minutes
It is important to have a visual of the work you do. It doesn’t need to be an extensive network diagram showing every task, milestone, and stakeholder you deal with, but it should be clear enough to provide clarity on the specific focus of your role in the organization and the typical milestones, program, and processes that you will deploy in your role.
It is even more important than ever today to have a clear understanding and visual of the work so we can organize our thoughts, as since Covid, our day-to-day routines are regularly disrupted with changes or with change requests in the business and their impact on you and your team in terms of time, cost, and risk, is regularly changing and needs to be communicated and discussed with stakeholders.
In this course, you will gain an understanding of the causes of disruption to your routines, the tools to maintain mental clarity, organize your thoughts and workloads, and supporting your team through workplace adjustments whilst maintaining service excellence.
Approximately 20 Minutes