Skillings Education

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Facilities Management

TECHNIQUES TO DEVELOP AN EFFECTIVE STANDARD OPERATING PROCESS

In this course

Students will gain an understanding of the fundamentals in drafting Facility Management SOPs and OSPs. This course will discuss why you need SOPs for your organisation, and the steps involved in creating a SOP or Operating standard procedure (OSP).

Facilities Management

NEIGHBOURHOOD SUPPORT GUIDE – Having Conversations with your Teams

In this course

ABOUT THIS COURSE

There are so many messages delivered over a 12month period or more, and the Neighborhood Guide is a rollup of the key ones that the employees need to know to comfortably navigate and work in their new neighborhoods.

Depending on the project team structure, the FM Manager may kick-off the development of this comprehensive conversation guide that Neighborhood Managers can share with their teams. The Neighborhood Support guide must be ready in time for the move to new premises.

In this course, you will gain an understanding of the importance of creating a support document for the Neighborhoods to help you have purposeful and meaningful discussions on why the workplace is operating how it is and what is expected from everyone to make sure that all employees get the best from it.

TOPICS COVERED IN THIS COURSE

About the Neighborhood Support Guide
Objectives of the Neighborhood Support Guide
Who Facilitates the Meetings to Introduce the Guide?
Learnings from Neighborhoods Six Months Post Relocation
Suggested content for your Neighborhood Support Pack
The 8 Step Process in Summary

COURSE DURATION

Approximately 20 Minutes

Relocation Management

RELOCATION REPORTING FREQUENCIES - Reporting the Right Things at the Right Time

In this course

ABOUT THIS COURSE

Relocation projects succeed with regular reporting that is clear and concise in messaging.

All key stakeholders will have reporting responsibilities, and be expected to attend regular activities where reporting will take place.

Reporting the right information at the right meetings is key to getting the right people onboard and working in the same direction.

In this course, you will gain an understanding of the frequency of reporting and the audience who needs frequent updates in relocation projects.

TOPICS COVERED IN THIS COURSE

Relocation Committee Reporting Matrix
Reporting Frequencies
Meeting Frequencies
Reporting to the Business
What’s Next

COURSE DURATION

Approximately 20 Minutes

Project Management

DEVELOP THE MILESTONE PROGRAM –Project Deliverables and Work Breakdown

In this course

ABOUT THIS COURSE

As soon as the project's scope is reasonably defined - the next two key aspects of the project that the Project Manager must focus on are an assessment of Cost and Time.

Larger projects may have a specialist consultant to assist with the development and management of the Project Budget and Project Schedule but on smaller projects, this is rarely the case. And even on larger projects, the PM will need to develop an early appraisal of time and cost before they can access specialist advice.

In this course, you will gain an understanding of the first principles that the Project Director will employ when starting their project and how to get an early grasp on the projects scale and early requirements.

TOPICS COVERED IN THIS COURSE

Project Deliverables, Work Breakdown Structure and Milestone Program
Bottom-up Estimating
Pros and Cons of Bottom-up Estimating

COURSE DURATION

Approximately 20 Minutes

Project Management

INTRODUCTION TO PROJECT SCOPE MANAGEMENT

In this course

ABOUT THIS COURSE

Scope management is one of the key knowledge areas of the PMBOK Project Management methodology. It is introduced when the project is initiated and is used throughout the lifecycle of the project in conjunction with the other knowledge areas.

Scope Management is concerned with defining all the work of the project and only the work needed to successfully produce the project goals.

In this course, you will gain an understanding of Project Scope Management and the tools and techniques used to perform the processes in this knowledge area.

TOPICS COVERED IN THIS COURSE

What Is Project Scope Management?
PMF Phases and Scope Management
Plan Scope Management
Requirements Capture
Work Breakdown Structure (WBS)
Requirement Management
Requirement Validation and Verification
Change Control

COURSE DURATION

Approximately 20 Minutes

Commercial Real Estate

THE ROLE OF THE TENANT REPRESENTATIVE – Attributes and Engagement

In this course

ABOUT THIS COURSE

There are two main types of Tenant Representatives, those that work for Corporate Real Estate Agents and those that work independently.

The Corporate Real Estate based Tenant Representative works for a company that has relationships with both landlords and tenants, so there can be a conflict of interest when the same agency is appointed on a building to both lease and manage the building. Their fees tend to be more expensive as they have bigger overheads and KPI’s to meet. Corporate Real Estate based Tenant Representative can have a greater depth of internal services such as project management and workplace strategy, and can leverage other services and expertise quickly to help the client with other advice and services outside their expertise-base. However, quite often they are busy trying to maintain relationships and contracts with global clients, thus the level of service can drop off due to this.

The Independent Tenant Representative, on the other hand, mostly work for tenants only and do not form part of a real estate agency. They do not offer leasing and management roles so there is no conflict of interest, but this also mean that they may be unable to offer the same level of service from start to end. Independent Tenant Representative can provide a more flexible and tailored approach, and the fees can be tailored to suit each client. However, they may have limited time, access, or opportunity to understand how to help the client with other services outside their expertise-base. Having a smaller capacity to take on work also means it may not work with the Clients timing or upcoming lease expiry.

In this course, you will gain an understanding of Tenant Representative, how the Client business can engage with them, and the value they bring to the client organization.

TOPICS COVERED IN THIS COURSE

The Role of the Client-Side Property Manager
The Role of the Tenant Representative
Attributes and Qualities of a Tenant Representative
Main Considerations in Hiring a Tenant Representative?
How is the Tenant Representative Engaged?
What does Good Client-Tenant Rep Engagement Look Like?
How does a Tenant Representative generally Charge?

COURSE DURATION

Approximately 20 Minutes

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