Dealing with Stakeholders Equitably - Building Rapport

Learn how to build trust, adapt your communication to individual needs, and foster positive, inclusive interactions across the workplace—from customers to colleagues.

Short Course
Beginner
20 Minutes
7-Day Access
AUD $9.99

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Curious about the course?

Who is this course for
  • Frontline Service Staff engaging with diverse clients
  • Reception or Administrative Professionals supporting teams
  • Workplace Service Staff responsible for first impressions
  • Customer Experience Teams seeking to enhance client rapport
  • FM and Support Staff fostering team communication and inclusion
What will I learn
  • What rapport is and why it matters in workplace service
  • How to build trust through conversation and non-verbal cues
  • Why inclusive communication supports stronger relationships
  • When and how to tailor your message for different preferences
  • How to maintain rapport across varied and repeat interactions
What’s covered in this course
  • Building Rapport
  • Tips for Building Rapport
  • Maintaining Rapport
  • Inclusivity in Communications
  • Inclusivity in Workplace Interactions
What this course focuses on
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Frequently Asked Questions

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Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!