Meeting Customer Needs - Identifying Customer Needs and Expectations

Learn how to identify different client types, manage expectations, and build loyalty through positive communication and proactive support strategies.

Short Course
Beginner
20 Minutes
7-Day Access
AUD $9.99

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Curious about the course?

Who is this course for
  • Front-of-House Professionals managing reception and guest interactions
  • Workplace Support Staff delivering daily operational support
  • Customer Service Teams handling client needs and feedback
  • Emerging Team Members building service communication skills
  • Vendor Coordinators liaising with suppliers and service providers
What will I learn
  • Who your customers are and how to serve both client and their customers
  • What shapes customer expectations and how to manage them
  • When to set clear timeframes and follow up for lasting satisfaction
  • How to apply active listening, empathy, and questioning skills to support client needs
  • Why communication, feedback, and proactive service are critical to customer loyalty
What’s covered in this course
  • Who are Clients and Customers?
  • Baseline Expectation of Every Transaction
  • Keys Skills for Delivering a Great Customer Experience
  • Key Priorities in Delivering a Customer Service
What this course focuses on
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Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!