Quality Assurance - Managing Quality of Service from Vendors and Suppliers

This course introduces the principles of effective vendor and supplier management. You’ll explore key processes from onboarding to governance, ensuring quality service delivery, mitigating risks, and building strong supplier relationships that drive operational success.

Short Course
Beginner
20 Minutes
7-Day Access
AUD $9.99

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Who is this course for
  • Procurement Team Members managing vendor and supplier engagement
  • Facilities and Operations Staff interacting with external vendors
  • Workplace Support Professionals monitoring service delivery and compliance
  • Team Leaders overseeing vendor performance in daily operations
What will I learn
  • What defines vendors and suppliers in a business environment
  • Why effective vendor management builds operational success
  • How to monitor service quality, compliance, and supplier performance
  • When to escalate vendor risks and performance issues
  • Who should be involved in supplier governance and reporting
  • Where vendor management fits into organisational processes
What’s covered in this course
  • What are Vendors/Suppliers?
  • Quality of Service Means Knowing “Who’s Who”
  • Vendor/Supplier Management
  • The Process of Vendor/Supplier Management
  • Progress Reporting and Performance Monitoring
  • Approvals and Governance
What this course focuses on
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Frequently Asked Questions

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Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!