Understanding Problems and Change - Contributing Positively to the Change Process

Develop strategies to identify workplace issues and guide teams through change. Learn how to overcome resistance, maintain service quality, and support staff with critical thinking and resilience tools.

Short Course
Intermediate
20 Minutes
7-Day Access
AUD $9.99

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Curious about the course?

Who is this course for
  • Team Leaders navigating change in service delivery
  • Workplace Professionals supporting team wellbeing and adaptation
  • Managers seeking to maintain service quality through disruption
  • Facilities and Operations Staff leading new work practices
  • Professionals working across customer service and internal change initiatives
What will I learn
  • How to detect early signs of workplace issues and resistance
  • Strategies to lead through uncertainty and evolving operations
  • Techniques to apply balanced thinking and critical problem-solving
  • How to support team wellbeing and foster change acceptance
  • Methods to maintain performance and customer relationships through transitions
What’s covered in this course
  • How to Identify Problems
  • Overcome Resistance To Change
  • Managing Customers’ Expectations In Type And Delivery Of Services After a Change
  • Supporting your Team
  • How to Apply Critical Thinking In Your Role
  • Encourage your Team's Participation in the Change Process
  • Maintenance and Relapse Prevention
What this course focuses on
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Frequently Asked Questions

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Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!