As a customer service provider, you will have KPIs that measure the service level you provide clients, and customers. It is a measure not only of how you are performing but how the 'service-providing' organization is performing.
Feedback is important to help us measure how we are performing and areas we could improve on. Feedback can come in many forms from a variety of people.
In this course, you will gain an understanding of what forms feedback may come in, how to proactively seek feedback, what to do with the feedback you receive and how to give feedback.
Approximately 20 Minutes
In the 21st Century many of us spend more time in the office than in our homes. This has become possible only due to the evolution of office environments which are more like our second homes now.
The existing designs of our workplaces mainly focus on providing all the necessary tools and infrastructure for employees to work in an efficient and healthy environment.
In this course, you will gain an understanding of the evolution of office designs, the benefits for the people, and how to identify key characteristics and challenges in upgrading office designs.
Approximately 20 Minutes
What is an effective meeting?
Effective meeting is an event that is engaging and encourages diversity and input of others. It leads to better decision making.
The Meeting Chairperson can also be called a Meeting Facilitator or Meeting Moderator. This person has the job to ensure the smooth running of the meeting and to get the results required and the outcomes met.
In this course, you will gain an understanding of the role of the Chairperson or Moderator, how to contribute to an effective meeting, and how to get the results and outcomes required for your business.
Approximately 20 Minutes
Students will gain an understanding of Commercial Workplace Models and look at how the workplace is set up today from a spatial and security perspective.
There have been many advances in the last 30 years in workspace planning.
Organizations are looking to create innovative spaces that encourage and facilitate new ways of working and thinking.
The way an organization utilizes its space helps to communicate the workplace culture, which will influence the way employees relate to the organization and interact with it.
In this course, you will gain an understanding of your organization's aims when planning space, focusing on community building and collaboration, and how different space typologies can support this aim.
Approximately 20 Minutes
During your working day information is constantly being received, exchanged, and passed along. As a customer service provider, you will be required to report information through various streams and in different modes.
Although there will be routine parts of your working day, as a customer service provider your main goal is to efficiently and proactively meet customers' needs. Customers' needs can change from day to day, customer to customer. This means you need to pay attention to all the information you are provided and analyze it to determine what you need to do to ensure you are delivering customer service excellence.
In this course, you will gain an understanding of the importance of information flows throughout the business, how to analyze and interpret information to determine your work, and how to pass on relevant information in a timely manner.
Approximately 20 Minutes