Security starts with every individual, and it is important that we all remain proactive in security matters irrespective of how overriding our normal responsibilities may be.
A proactive approach to security is the most effective way that staff can assist in building and enhancing an effective security culture. This means that each of us needs to be alert to our surroundings and report suspicious persons, events, and circumstances to our supervisors.
In this course, you will gain an understanding of the common workplace security policies and processes that you can adopt and monitor to facilitate a safe working environment for everyone.
Approximately 20 Minutes
Stress can creep into all aspects of our lives, to make sure it doesn't take over and spiral into something more serious we need to be able to identify the signs, and then come up with some strategies to reduce the stress.
As a team leader it is not only your own stress levels you need to monitor and manage, but also your teams as well. Ensuring your team understands coping strategies, and methods that can reduce stress and lead to clarity when making decisions will allow them to take ownership of solving problems.
In this course, you will gain an understanding of the causes and indicator of stress in the workplace, and tools and support that is available.
Approximately 20 Minutes
In this module, learners will understand how to get the best out of your team by developing and participating in team/group workshop exercises, how to make a new team member welcome setting the way for their success, and how managing and maintaining your office in tip top shape can help develop and foster strong and successful relationships, not just save the organisation money.
The Commercial Property sector is a very competitive & challenging sector and there are a lot of major market players who are dominating major portions of the global market.
Upselling your organization is easier than you think and is something you must do as a key member of the team. It is everyone’s responsibility to help the organization grow and prosper and what better way by helping your customers.
In this course, you will gain an understanding of the techniques in upselling your organizations services, and how they can help increase your company's revenue and build a much deeper relationship with your existing customers.
Approximately 20 Minutes
Quality control in service provision means ensuring you and your team provide a service that meets or exceeds the customers’ expectations. All aspects of your work processes and activities affect the quality of service you provide.
In this course, you will gain an understanding of the reasons behind quality assurance, what it means for your team, methods of monitoring service provision and team collaboration regarding offering a quality service.
Approximately 20 Minutes
Delivering an excellent service needs a well-oiled team. Team building is vital in ensuring service delivery since it builds the desire to work together among the team members, which is important in facilitating sharing of concerns, thoughts, and ideas that may lead to improved service delivery.
Developing a team is an activity that allows improving internal and external interactions of team members, including developing their competencies and skills, and optimizing the overall team environment for the purpose of enhancing performance.
In this course, you will gain an understanding of the process of developing a team.
Approximately 20 Minutes