Understanding How to Clarify - Tools and Techniques to Use

Learn how to interpret, clarify, and respond to requests with accuracy by using effective listening and questioning techniques. Gain confidence in handling both verbal and non-verbal cues.

Short Course
Beginner
20 Minutes
7-Day Access
AUD $9.99

Curious about the learning path?

Curious about the course?

Who is this course for
  • Customer Service Professionals resolving stakeholder queries
  • Facilities and Property Staff interpreting instructions and complaints
  • Workplace Support Teams clarifying service requests
  • Reception and Admin Staff managing internal communications
  • FM Team Members collaborating with vendors and clients
What will I learn
  • What types of requests and instructions you may receive
  • Why some requests are unclear and how to spot red flags
  • How to listen actively and clarify instructions with empathy
  • What types of questions to use to gain deeper understanding
  • How to prevent misunderstandings that impact service quality
What’s covered in this course
  • Methods of Clarifying Information or Requests
  • Understanding Requests
  • Listening to Build Working Relationships
  • Questioning Techniques
  • Real World Examples
What this course focuses on
Take your learning further
No items found.

What our learners say about our course...

No items found.

Frequently Asked Questions

No items found.

Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!