SKILLINGS Education

Individual Courses

Change Management

CHANGE MANAGERS SCOPE OF SERVICE - What's in Your Role?

In this course

ABOUT THIS COURSE

The Change & Communications Strategy is one of the key success factor documents that Change Manager will be using to monitor the success of the change management activities. It identifies actioning bodies and proposed timeframes that should be adhered to in the Change Program.

The project must also have structure and boundaries to adhere to, and it is the responsibility of all key stakeholders to follow what is set out in the Change and Communications Strategy.

The Change and Communications Strategy should be distributed to the Steering Committee and the PCG (either, or both parties) and the Project Working Group (project work streams) once they are engaged.

In this course, you will gain an understanding of the attributes of a Change Manager who is responsible for developing the Strategy and implementing the Strategy.

TOPICS COVERED IN THIS COURSE

The role of the Change Manager varies from project to project
What do you include when you are asked to scope your role as the Change Manager in a project?
What does the client include when they scope your role as the Change Manager in a project?
Example of what may be in a brief for the Change Manager
Find out what the organizations new ways of working look like early
Working with your Communications Manager

COURSE DURATION

Approximately 20 Minutes

Change Management

SKYPE FOR BUSINESS - What staff need to know

In this course

ABOUT THIS COURSE

Even though the technology initiatives are for the IT Work stream to roll out and support, the Change Manager must know what’s planned so as to inform their Change Leads when any enquiries on the impact to staff are raised.

Staff will see any IT initiatives as being part of the change program so it is important to know what is going on and how well IT are tracking in delivery. It should not be the focus to run the IT change program, but knowing what is impacting staff now is important for consideration in a change program of what the IT Work stream are delivering on.

Skype for Business and other initiatives can be national roll outs and although the office (who is undertaking the move) can get in the front of the line, they still may be one of many recipients in this roll out.

In this course, you will gain an understanding of the considerations and influences involved in Skype for Business in a project sense, as part of a change program.

TOPICS COVERED IN THIS COURSE

Introduction: Skype for Business
Shakedown Testing
Early Adopters of SFB
Headsets & Special Requests
Launch of SFB
Troubleshooting Issues
Key Messages

COURSE DURATION

Approximately 20 Minutes

Change Management

LESSONS LEARNED WORKSHOPS - Capturing Feedback

In this course

ABOUT THIS COURSE

It is important for the Project Team to undertake Lessons Learned Workshops to understand the work that has occurred in the past.

These workshops are valuable for the new project team members to get up to speed on the initiatives that the project has undertaken to date in determining and validating the project requirements.

The Lessons Learned workshop can be the beginning of the ‘requirements gathering’ process for the design of the new workplace.

Different workshop styles, will be used to review design process & current layout, enabling the opportunity for co-creation of the new facility.

In this course, you will gain an understanding of how Lessons Learned workshop can be the beginning of the ‘requirements gathering’ process for the design of the new workplace, and learn about the subject matter that could be covered as well as who could attend.

TOPICS COVERED IN THIS COURSE

Introduction: Lessons Learned Workshops
Who is Invited?
What is the Focus?
Possible Outcomes?
Communications

COURSE DURATION

Approximately 10 Minutes

Change Management

LESSONS LEARNED WORKSHOP - Experiential Learnings

In this course

ABOUT THIS COURSE

The Lessons Learned Workshop can be the beginning of the ‘requirements gathering’ process for the design of the new workplace or can be an opportunity to promote and explore feedback which could be used as a lever to resolve challenges and promote a better working environment.

Lessons Learned can include getting the right stakeholder groups together to discuss minor tweaks and adjustments to improve on the current design in the new premises or to consider cost/time neutral changes that can be highly beneficial for the organization, and all involved.

In this course, you will gain an understanding of the internal factors and external factors that can contribute to Lessons Learned.

TOPICS COVERED IN THIS COURSE

Different Workshops get Different Results
Who is invited to a Lessons Learned Workshop
Communications to Workshop Attendees
Project Themes to be explored
Key Success Factors to strive for
Issues and Risks to be explored
Lessons Learned Repository
CASE STUDY 1 – Technology Changes Workshop
CASE STUDY 2 – Managing a Relocation
CASE STUDY 3 – Project Closure

COURSE DURATION

Approximately 20 Minutes

Change Management

PROTOTYPE SPACE: Setting Up Your Work Lab

In this course

ABOUT THIS COURSE

An interactive Work Lab will be the first chance for most of the business to live and breathe the new workplace principles and technologies.

Staff will be encouraged to book in and trial the space, so all components of the Work Lab need to function as intended for the rotating groups to have the best experience possible.

Staff feedback on the new work settings will need to be collected and evaluated to understand how the change program is progressing and what elements of change need more attention.

In this course, you will gain an understanding of how a Work Lab is an interactive sample of the new work settings and how to get staff working in the new environment as part of the change program.

TOPICS COVERED IN THIS COURSE

Introduction: Work Lab
Program for a Work Lab
Planning for the Work Lab
Bookings & Rotations
Key Messages & Tips

COURSE DURATION

Approximately 12 Minutes

Change Management

CONSIDERATIONS OF ANY CHANGE PROJECT - What to Know

In this course

ABOUT THIS COURSE

Sometimes it is important to convince the executives to think the way of the employees who work in their business. They can't just say they are bringing in new systems, or that they are moving from the city to the suburbs. They need to socialize the changes and show people the way to navigate these new challenges.

Good information governance supports decision making and improves accountability for decisions and performance. It is important that there are no secrets in the Change Program. Of course there may be contentious issues with some business transformational decisions, but with the right consultation these issues can be smoothed out.

Keeping the focus that the change is all about the 'People' will help the Change Manager set the right scene with both the leadership teams and the employees.

In this course, you will identify that collaboration between essential teams and reminding all stakeholders to stay true to the change program will improve accountability for decisions and program performance.

TOPICS COVERED IN THIS COURSE

Definition of Business Transformational Change
Considerations for any Workplace Change Program
Things to help employees become accustomed to the change
Multiple change program and initiatives but one message
Working with People & Culture/HR
Who is your change filter to the executive?
The Organization undertaking the change needs to stay on top

COURSE DURATION

Approximately 20 Minutes

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Change Management

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Curated Course Programs

Individual Courses

CHANGE MANAGERS SCOPE OF SERVICE - What's in Your Role?

SKYPE FOR BUSINESS - What staff need to know

LESSONS LEARNED WORKSHOPS - Capturing Feedback

LESSONS LEARNED WORKSHOP - Experiential Learnings

PROTOTYPE SPACE: Setting Up Your Work Lab

CONSIDERATIONS OF ANY CHANGE PROJECT - What to Know

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Change Management

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