Students will gain an understanding of the ways to improve working with others in our team and in working with our customers.
Throughout your working day you need to understand that you are in control of the process for monitoring, controlling, and delivering your work.
Making judgements during your workday on how close or how far you are away from achieving your work objectives is all about using critical thinking.
Critical thinking controls are conducted in parallel to executing the work and making judgements on how close or how far you are from the work completion is essential to control your work performance.
In this course, you will gain an understanding of how important it is to apply critical thinking in making judgement in your daily work execution, how you monitor and control your work, and how when this is done well or badly, how it impacts the team and organization.
Approximately 20 Minutes
You go to work each day and have a good understanding of what activities you and your team need to perform, what reports you need to write, who you need to provide updates to, what process takes a little longer, what you can get done quickly, how to make your work process run smoothly for you.
However, in customer service, this isn’t enough. What about the customer's perspective? What is their daily experience like? Are your processes and activities helping or hindering the customer?
In this course, you will gain an understanding of how customer interactions help provide insight into customer experience and creating personalized experiences for customers.
Approximately 20 Minutes
To ensure you are offering an excellent customer experience, you must consider all aspects of your service delivery from the customers perspective.
Creating an exceptional customer experience strategy is vital to enable great experience every time your customers interact with your business. If they have a fantastic experience, they are much more likely to champion your services to others.
In this course, you will gain an understanding of how to define a great customer experience and how you, the customer service provider, can review your service processes, formulate strategies, and utilize different technologies to achieve service excellence.
Approximately 20 Minutes
Students will gain an understanding of the tools and techniques that may apply when navigating stressors and changes in the workplace.
You will interact with a variety of customers throughout your career.
Ensuring you meet customers’ needs and deliver an excellent service doesn’t just benefit the client and your organization, it benefits you too.
Happy customers mean less complaints, less problems for you to resolve, and a happier healthy working environment.
In this course, you will gain an understanding of how to communicate and set expectations and how to apply key customer service skills in practical situations.
Approximately 20 Minutes
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.