SKILLINGS Education

Individual Courses

Customer Experience

TEAM LEAD SESSION GUIDE - Developing a Team Purpose

In this course

ABOUT THIS COURSE

Having a clear and shared team purpose helps to focus the team on the work that they are here to do.

Developing a Team Purpose can be especially useful after a major workplace change or organizational shift in business operations, as it is a way to quickly refocus and re-energize the team.

A team purpose is a statement that explains why the team exists. It is generally a short simple statement that explains what the team is here to do and how it will contribute to achieving that.

In this course, you will gain an understanding of the advantages to be achieved by having a clear and shared team purpose and how to focus the team on the work that they are here to do.

TOPICS COVERED IN THIS COURSE

Preparing for a Team Purpose Workshop
Welcome
Identifying Inputs
Identifying Outputs
Identifying our Customer's
Identifying our Key Activities
Developing a Team Purpose Statement
Reflections and Action Plan 5 Minutes

COURSE DURATION

Approximately 20 Minutes

Customer Experience

QUALITY ASSURANCE - Managing Quality of Service from Vendors and Suppliers

In this course

ABOUT THIS COURSE

Quality assurance is a process focused on preventing poor quality from entering a project.

Each employee in the organization is responsible for making sure their work and the work of anyone that they are managing is performing as planned with regard to quality.

A team leader may assign the quality assurance to a quality manager or assign different responsibilities of different vendors and suppliers to internal team resources.

Whatever the format in the organization or team, it is important to have a good understanding of quality assurance and how the organization and the roles to ensure quality of work or service is being provided to organization, client as well as internal and external customers.

In this course, you will gain an understanding of how important it is to manage service provision from vendors and suppliers and how Quality Assurance requires close attention to ensure that the product or services meet the performance requirements of the organization.

TOPICS COVERED IN THIS COURSE

What are Vendors/Suppliers?
Managing Quality of Service Means Knowing “Who’s Who”
Vendor/Supplier Management
The Process of Vendor/Supplier Management
Progress Reporting and Performance Monitoring
Approvals and Governance

COURSE DURATION

Approximately 20 Minutes

Customer Experience

HIGH LEVEL BUILDING CODE SAFETY

In this course

ABOUT THIS COURSE

“A Safe workplace is sound business”- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes. Buildings above 25-meters or more in height from ground are considered as ‘High-Rise Buildings’, the height limit may vary from country to country. Going Vertical helps us to create more spaces around us, therefore there is no alternative but to go vertical. In such scenarios, safety remains a concern, particularly in case of fire.

The major challenge in the event of fire or any other incidents in high-rise is evacuating the people safely and quickly to the safe assembly area. The physical structure of high-rise buildings comes with certain challenges in terms of safety, however, with a proper emergency preparedness plan and support from your team you can achieve success in promoting high-rise fire prevention.

In this course, you will gain an understanding of the various potential safety hazards in your high-rise building, and the skills to identify key safety controls to eliminate the hazards in your building.

TOPICS COVERED IN THIS COURSE

What are the Types of Safety Threats In A High-Rise Building?
What is Maximum Occupancy And Why Is It Important?
How to Establish Safety Controls In A High-Rise Building
What are the Steps Involved In Evacuating Safely From A High-Rise Building?
What should you do When You Become Trapped Inside The Floors?

COURSE DURATION

Approximately 20 Minutes

Customer Experience

INTRODUCTION TO EFFECTIVE COMMUNICATION - Interpersonal Skills

In this course

Students will gain an understanding of the essential skills and knowledge required by a customer service provider, not only to create a positive experience when offering the actual service, but also to build trust and relationships while managing client expectations at the same time.

Customer Experience

MEETING CUSTOMER NEEDS – Identifying Customer Needs and Expectations

In this course

ABOUT THIS COURSE

You will interact with a variety of customers throughout your career.

Ensuring you meet customers’ needs and deliver an excellent service doesn’t just benefit the client and your organization, it benefits you too.

Happy customers mean less complaints, less problems for you to resolve, and a happier healthy working environment.

In this course, you will gain an understanding of how to communicate and set expectations and how to apply key customer service skills in practical situations.

TOPICS COVERED IN THIS COURSE

Who are Clients And Customers?
Baseline Expectation Of Every Transaction
What are Some Keys Skills For Delivering A Great Customer Experience?
What are Key Priorities In Delivering A Customer Service

COURSE DURATION

Approximately 20 Minutes

Customer Experience

INTRODUCTION TO DELIVERING A SERVICE TO CUSTOMERS

In this course

Students will gain an understanding of the knowledge and skills to manage customer needs and expectations and that managing the clients’ expectations is paramount in building rapport and loyalty with their customer base.

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Customer Experience

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For $59 per month, you get full access to over 60 curated learning pathway courses and access all 12 course libraries and 500+ courses with one eLearning Pass.

Featured in this Library

Curated Course Programs

Individual Courses

TEAM LEAD SESSION GUIDE - Developing a Team Purpose

QUALITY ASSURANCE - Managing Quality of Service from Vendors and Suppliers

HIGH LEVEL BUILDING CODE SAFETY

INTRODUCTION TO EFFECTIVE COMMUNICATION - Interpersonal Skills

MEETING CUSTOMER NEEDS – Identifying Customer Needs and Expectations

INTRODUCTION TO DELIVERING A SERVICE TO CUSTOMERS

Our Customer Experience library offers a broader relevance to all management or staff.

About the

Customer Experience

Library.

Commercial property eLearning customised with your role in mind.

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Content for beginners and established practitioners brushing up on their skills.

Develop your toolkit. Build your confidence.

12 Course Libraries & Hundreds of Courses.

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