Having a clear and shared team purpose helps to focus the team on the work that they are here to do.
Developing a Team Purpose can be especially useful after a major workplace change or organizational shift in business operations, as it is a way to quickly refocus and re-energize the team.
A team purpose is a statement that explains why the team exists. It is generally a short simple statement that explains what the team is here to do and how it will contribute to achieving that.
In this course, you will gain an understanding of the advantages to be achieved by having a clear and shared team purpose and how to focus the team on the work that they are here to do.
Approximately 20 Minutes
Quality assurance is a process focused on preventing poor quality from entering a project.
Each employee in the organization is responsible for making sure their work and the work of anyone that they are managing is performing as planned with regard to quality.
A team leader may assign the quality assurance to a quality manager or assign different responsibilities of different vendors and suppliers to internal team resources.
Whatever the format in the organization or team, it is important to have a good understanding of quality assurance and how the organization and the roles to ensure quality of work or service is being provided to organization, client as well as internal and external customers.
In this course, you will gain an understanding of how important it is to manage service provision from vendors and suppliers and how Quality Assurance requires close attention to ensure that the product or services meet the performance requirements of the organization.
Approximately 20 Minutes
“A Safe workplace is sound business”- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes. Buildings above 25-meters or more in height from ground are considered as ‘High-Rise Buildings’, the height limit may vary from country to country. Going Vertical helps us to create more spaces around us, therefore there is no alternative but to go vertical. In such scenarios, safety remains a concern, particularly in case of fire.
The major challenge in the event of fire or any other incidents in high-rise is evacuating the people safely and quickly to the safe assembly area. The physical structure of high-rise buildings comes with certain challenges in terms of safety, however, with a proper emergency preparedness plan and support from your team you can achieve success in promoting high-rise fire prevention.
In this course, you will gain an understanding of the various potential safety hazards in your high-rise building, and the skills to identify key safety controls to eliminate the hazards in your building.
Approximately 20 Minutes
Students will gain an understanding of the essential skills and knowledge required by a customer service provider, not only to create a positive experience when offering the actual service, but also to build trust and relationships while managing client expectations at the same time.
You will interact with a variety of customers throughout your career.
Ensuring you meet customers’ needs and deliver an excellent service doesn’t just benefit the client and your organization, it benefits you too.
Happy customers mean less complaints, less problems for you to resolve, and a happier healthy working environment.
In this course, you will gain an understanding of how to communicate and set expectations and how to apply key customer service skills in practical situations.
Approximately 20 Minutes
Students will gain an understanding of the knowledge and skills to manage customer needs and expectations and that managing the clients’ expectations is paramount in building rapport and loyalty with their customer base.
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.