Customer Experience
Business is all about relationships, which is why customer service is such an important skill. We will cover more than professionalism, but also navigating conflict and crafting a positive customer experience.
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Customer Experience

UNDERSTANDING CUSTOMER INTERACTIONS – Building a Customer Journey Map

In this course
Customer Experience

INTRODUCTION TO EFFECTIVE COMMUNICATION - Interpersonal Skills

In this course
Customer Experience

INTRODUCTION TO EFFECTIVE COMMUNICATION - Documenting and Reporting

In this course
Customer Experience

INTRODUCTION TO RESILIENCE AND CHANGE

In this course
Customer Experience

INTRODUCTION TO COLLABORATION AND WORKING WITH OTHERS

In this course
Customer Experience

WORKING AS A TEAM PLAYER - Contributing to the Team

In this course

Our Customer Experience library offers a broader relevance to all management or staff.

About the

Customer Experience

Library.

Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.

  • Learn how to create an amazing Customer Experience.
  • Understand how to deal with different personality styles.
  • How to provide Feedback.
  • Win and retain key accounts.
  • Turning a complaint into an opportunity.

Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

  • Guided learning paths that break down complex processes into tangible steps.
  • The highest educational & professional standards, simply presented.
  • Standardised documentation for client/practitioner roles & responsibilities.

Content for beginners and established practitioners brushing up on their skills.

Develop your toolkit. Build your confidence.

  • Delivering your projects on time, with outcome-oriented professional guidance.
  • Avoiding common pitfalls, thanks to learnings from decades of experience.
  • Leading with clarity and ensuring that all parties are confident in their role.

12 Course Libraries & Hundreds of Courses.

All available with one eLearning Pass.

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