To ensure you are offering an excellent customer experience, you must consider all aspects of your service delivery from the customers perspective.
Creating an exceptional customer experience strategy is vital to enable great experience every time your customers interact with your business. If they have a fantastic experience, they are much more likely to champion your services to others.
In this course, you will gain an understanding of how to define a great customer experience and how you, the customer service provider, can review your service processes, formulate strategies, and utilize different technologies to achieve service excellence.
Approximately 20 Minutes
Even when we apply all our customer service skills to deliver an excellent service, things may go wrong, unexpected events can happen that disrupt or negatively affect the service delivery.
Even when following all the correct procedures and policies there may be shortfalls or gaps in the service we are providing.
Part of offering an excellent service to clients isn't being perfect - that's an unreasonable expectation from the clients and from ourselves.
Analyzing to identify shortfalls or areas not meeting the client’s needs and taking corrective action is what great customer service looks like.
In this course, you will gain an understanding of how to identify areas in your customer service delivery that are not meeting the customer’s needs, and the strategies for de-escalating complaints and resolving problems with real world applications.
Approximately 20 Minutes
Students will gain an understanding of the essential skills and knowledge required by a customer service provider, not only to create a positive experience when offering the actual service, but also to build trust and relationships while managing client expectations at the same time.
Promoting teamwork in the workplace is critical to improve business operations, productivity and effectiveness. Effective teamwork among team members also boosts morale, provides learning opportunities and promotes workplace synergy.
However, in reality, not everyone in the workplace is willing to make the necessary effort to collaborate and work together. Teamwork cannot be built in this scenario and it makes achieving organizational goals a lot more challenging.
A team player should always actively contributes to their team in order to complete tasks, manage projects, and accomplish goals. And they are very good at communicating, collaborating, active listening, and problem-solving.
In this course, you will gain an understanding of the skills and knowledge required to organize your own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
Approximately 20 Minutes
You will interact with a variety of customers throughout your career.
Ensuring you meet customers’ needs and deliver an excellent service doesn’t just benefit the client and your organization, it benefits you too.
Happy customers mean less complaints, less problems for you to resolve, and a happier healthy working environment.
In this course, you will gain an understanding of how to communicate and set expectations and how to apply key customer service skills in practical situations.
Approximately 20 Minutes
Students will gain an understanding of critical thinking, an essential skill to execute the work and make judgements to control work performance.
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.