Customer Experience
Business is all about relationships, which is why customer service is such an important skill. We will cover more than professionalism, but also navigating conflict and crafting a positive customer experience.
Enhance customer satisfaction with our online, self-paced Customer Experience courses. From 1 day to 12 weeks—no exams—master the art of meeting customer needs, delivering personalized experiences, and building service excellence to drive lasting success.

Curated Course Programs

CX01 - DELIVERING A SERVICE TO CUSTOMERS
$
120

Individual Courses

Customer Experience

COOPERATION IN THE WORKPLACE - Preventative & Predictive Maintenance

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Customer Experience

HIGH LEVEL BUILDING CODE SAFETY

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Customer Experience

INTRODUCTION TO ANALYSIS AND DECISION MAKING

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Customer Experience

INTRODUCTION TO COLLABORATION AND WORKING WITH OTHERS

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Customer Experience

INTRODUCTION TO DELIVERING A SERVICE TO CUSTOMERS

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Customer Experience

INTRODUCTION TO EFFECTIVE COMMUNICATION - Documenting and Reporting

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Our Customer Experience library offers a broader relevance to all management or staff.

About the

Customer Experience

Library.

Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.

  • Learn how to create an amazing Customer Experience.
  • Understand how to deal with different personality styles.
  • How to provide Feedback.
  • Win and retain key accounts.
  • Turning a complaint into an opportunity.

Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

  • Guided learning paths that break down complex processes into tangible steps.
  • The highest educational & professional standards, simply presented.
  • Standardised documentation for client/practitioner roles & responsibilities.

Content for beginners and established practitioners brushing up on their skills.

Develop your toolkit. Build your confidence.

  • Delivering your projects on time, with outcome-oriented professional guidance.
  • Avoiding common pitfalls, thanks to learnings from decades of experience.
  • Leading with clarity and ensuring that all parties are confident in their role.

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