Optimising Feedback

Learn how to gather, respond to, and act on feedback from both customers and colleagues to improve service delivery, team collaboration, and workplace performance.

Short Course
Intermediate
20 Minutes
7-Day Access
AUD $9.99

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Curious about the course?

Who is this course for
  • Customer Service Representatives managing frontline interactions and issue resolution
  • Team Leaders and Supervisors guiding performance and communication within teams
  • HR Professionals fostering feedback cultures and employee development
  • Client Account Managers building trust and engagement through continuous feedback loops
  • Workplace Experience Teams improving internal services based on stakeholder needs
What will I learn
  • What types of customer feedback to expect and how to manage them
  • Why feedback collection is important and how to request it strategically
  • How to interpret, report, and act on feedback using critical thinking
  • How to offer constructive peer and managerial feedback
  • When and how to use feedback for team growth and individual improvement
What’s covered in this course
  • Receiving Customer Feedback
  • Requesting Customer Feedback
  • Reporting and Actioning Customer Feedback
  • Receiving Colleague Feedback
  • Actioning Colleague Feedback
  • Offering Constructive Feedback
What this course focuses on
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Frequently Asked Questions

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Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!