Understanding the Customer Experience - Building Service Excellence

Explore how to shape a remarkable customer experience through professional interactions, empathy, and service excellence. Learn to understand customer perspectives, enhance value, and continuously improve service strategies.

Short Course
Intermediate
20 Minutes
7-Day Access
AUD $9.99

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Curious about the course?

Who is this course for
  • Customer Experience Managers elevating service standards
  • Workplace and Facilities Managers overseeing client environments
  • Frontline Service Teams interacting daily with customers
  • Tenant Representatives building strong client relationships
  • Team Leaders coaching staff on service excellence
What will I learn
  • What touchpoints define your customer’s experience journey
  • Why empathy, patience, and professionalism shape perceptions
  • How to design customer experiences that promote loyalty and satisfaction
  • Where hidden gaps in service delivery might damage rapport
  • How continuous feedback and reflection elevate service standards
What’s covered in this course
  • Creating a Customer Experience
  • Understand the Experience from Your Customer’s Perspective
  • Design an Amazing Customer Experience for Your Customer
  • Provide Value to Your Customer’s Experience
  • Continuously Review Your Customer Experience Strategy
What this course focuses on
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Frequently Asked Questions

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Frequently Asked Questions

How do I sign up for the course?

You can sign up for a short course or applied mini course via the "Enrol Now" button in the course page.

When can I start the course?

If you've purchased the short course/applied mini course, you will gain immediate access to the online learning platform and will be able to start your learning anytime.

How can I access the course after signing up?

If you've purchased our short course/applied mini course, you will receive a login email with the link to access the online learning platform and course.

What do the course cost?

Our pricing varies depending on the courses. You can find the course fee detail on the course page. Alternatively, you can contact Karen and her team at info@skillingseducation.com.au if you would like to book a time to go through what’s right for you.

Am I a good candidate for this course?

If you are looking for a course of study for yourself or need cross train staff across a related course of study - you are in the right place.

Can this course satisfy my professional development requirements?

Yes, we have global organizations using our training programs to meet the needs of cross training their employees across specific course libraries. Whether it be professional development where the user gets control of the content they pull, or whether you need a curated course program that pushes content specific to the requirement of the team, we can help.

Is there a time limit to complete the course once enrolled?

Each course has its own recommended reading time, therefore your course duration may vary based on the course structure. You can find the detail of your course access period in the course page.

Have questions or want to speak with someone before enrolling?

contact us now!