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Logistics Management - Monitoring Vendors and Suppliers

Short Course
20 Minutes
Beginner
Refer Course Page
Optimise inventory and supplier management skills
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Making Judgements - Critical Thinking in All Areas of Your Role

Short Course
20 Minutes
Beginner
Refer Course Page
Keep tasks on time, aligned, and under control
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Making the Most of Feedback

Short Course
20 Minutes
Beginner
Refer Course Page
Understand, respond to, and seek feedback effectively
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Manage Communications – The Documents and Skills to Achieve Best Results

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Master tools and skills for clear, effective project communication
View Course Page

Manage Team - Maintaining a High Performing Project Team

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Build, coach, and sustain a high-performing project team with clarity, accountability, and cadence
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Managing Final Fitout Deliverables

Short Course
20 Minutes
Intermediate
Refer Course Page
Advance fitout designs into coordinated, construction-ready documentation
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Managing Schematic Design in Workplace Fitouts

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Master the schematic design phase in fitout projects
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Managing Stress - Keeping Focused in High Pressure Situations

Short Course
20 Minutes
Intermediate
Refer Course Page
Master tools to manage workplace stress and support team wellbeing
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Managing and Analysing Performance - Seeing Change as an Opportunity for Growth

Short Course
20 Minutes
Intermediate
Refer Course Page
Optimise workplace performance and build high-performing teams
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Master the 7 Key Phases of a Commercial Lease - The Accommodation Timeline

Short Course
20 Minutes
Intermediate
Refer Course Page
Explore the 7 phases of an accommodation project
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Mastering Probing Questioning Techniques

Short Course
20 Minutes
Beginner
Refer Course Page
Ask better questions to uncover strategic needs and guide stronger property decisions
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Meeting Customer Needs - Identifying Customer Needs and Expectations

Short Course
20 Minutes
Beginner
Refer Course Page
Understand your customers to deliver exceptional service
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Monitor Own Performance - Understanding How Your Performance Impacts and Influences Others

Short Course
20 Minutes
Intermediate
Refer Course Page
Lead with intention to influence team performance
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Monitor and Control Project Work

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Track performance, control changes, and keep delivery on time, on scope, and on budget
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Monitor and Control the Project Schedule

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to track progress, assess variances, and update project schedules with confidence using a structured monitoring and control process
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Negotiation Strategies for Rent Reviews

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Confidently negotiate rent reviews by combining data, strategy, and collaborative techniques
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Negotiation and Heads of Agreement – Part A - Requesting the Heads

Short Course
20 Minutes
Intermediate
Refer Course Page
Navigate the transition from negotiation to commitment with confidence
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Negotiation and Heads of Agreement – Part B - Concluding the Deal

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Finalizing lease terms and managing the legal process
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Neighbourhood Support Guide - Having Conversations with Your Teams

Short Course
20 Minutes
Intermediate
Refer Course Page
Create and embed your neighbourhood support guide
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Neighbourhood Walkthroughs - The Day One Experience

Short Course
20 Minutes
Intermediate
Refer Course Page
Deliver engaging Day One Neighbourhood Walkthroughs
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New Starter Inductions - Communication and Clarity

Short Course
20 Minutes
Intermediate
Refer Course Page
Design impactful inductions to boost engagement and performance from day one.
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Nuances of Drafting FM Contracts or Agreements

Short Course
30 Minutes
Advanced
Refer Course Page
0.5 CPD Hours, Digital Certificate
Draft legally sound vendor agreements with confidence
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Optimising Feedback

Short Course
20 Minutes
Intermediate
Refer Course Page
Master the skills of giving and receiving customer and colleague feedback
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Organising Your Thoughts - Coping in Changeable Environments

Short Course
20 Minutes
Intermediate
Refer Course Page
Stay focused and agile in changing environments
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Outgoings as Factors in the Rent Review

Short Course
20 Minutes
Intermediate
Refer Course Page
Recover outgoings fairly and confidently by understanding lease structure, compliance, and communication strategies
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Outsourcing of Lease Abstraction

Short Course
20 Minutes
Beginner
Refer Course Page
Master the essentials of outsourcing Lease Admin and CRE services effectively
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PCG - Part 1 - Project Initiation Phase

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Master the PCG’s governance role in project initiation
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PCG - Part 2 - The Planning Phase

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Guide workplace change through strong PCG leadership
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PCG - Part 3 - Monitoring How Things Are Going

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Guide governance through readiness checks, engagement updates, and behavioural insights
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PCG - Part 4 - Closeout Phase

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Guide closure, celebrate success, and sustain change
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PROP01 - The Fundamentals of Commercial Leasing - For Real Estate Professionals

Curated Learning Path
1.5 Hours Per Week
Beginner
Refer Course Page
20 CPD Hours, Digital Certificate
Build leasing expertise across roles, proposals & execution
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PROP05 — Client-Side Fundamentals & Asset Management

Curated Learning Path
30 Minutes Per Week
Beginner
Refer Course Page
2.5 CPD Hours, Digital Certificate
Think like an owner: asset strategy, leasing strategy, capex planning, and performance reporting
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Physical Security, Safety & Risk Management

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Safeguard your workplace and minimise risk with strategic security practices
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PjM02 - Managing an Office Fit-Out

Curated Learning Path
1.5 Hours Per Week
Advanced
Refer Course Page
20 CPD Hours, Digital Certificate
Confidently manage every phase of your office fitout
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Plan Communication Management - The High-Level Process for Communicating Project Milestones

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Create clear, consistent communication plans for every project milestone
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Plan Cost Management - Introduction

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to plan and structure project cost management to forecast expenses, track performance, and maintain financial control
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Plan Scope Management - Defining and Planning your Project Scope Requirements

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Control scope boundaries and maintain the project’s requirements baseline
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Planning Workplace Layouts - Spatial Principles for Flexibility and Flow

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Plan dynamic, adaptable workspaces that future-proof your workplace
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Portfolio Strategy Finalisation: Secure Stakeholder Consensus

Short Course
20 Minutes
Intermediate
Refer Course Page
Transform client briefs into board-approved action plans
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Preferred Methods of Communications - Modes and Channels

Short Course
20 Minutes
Beginner
Refer Course Page
Master modern workplace communication across channels and generations
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Premises Readiness – And the Help of the Occupier Focused Service Team

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Transform client relationships into long-term partnerships with a seamless "one-stop shop" approach
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Premises Sourcing – Preparing the EOI and the Review of Market Submissions

Short Course
20 Minutes
Intermediate
Refer Course Page
Find the right space, faster—with targeted briefs and smarter landlord engagement
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Preparing Workplace Documents

Short Course
20 Minutes
Beginner
Refer Course Page
Master the art of workplace documentation
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Principles of Facilities Management (FM)

Short Course
20 Minutes
Intermediate
Refer Course Page
Master the core principles of facilities management
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Project Budgeting - How to Get to the Final Project Budget

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to prepare, approve, and baseline a complete project budget
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Project Management Methodologies and the PMO

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Understand the main project delivery methods and explore how PMOs bring consistency and structure across projects
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Project Stakeholders Roles and Responsibilities - What Does Your Role Entail?

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Understand the key roles and responsibilities across project governance structures
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Quality Assurance - Managing Quality of Service from Vendors and Suppliers

Short Course
20 Minutes
Beginner
Refer Course Page
Master the essentials of vendor and supplier management
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Quality Control - Detecting Variations in Supply or Service

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Ensure service consistency through quality control techniques
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Refining Spaces: A Strategic Approach to Prototype Evaluation

Short Course
20 Minutes
Beginner
Refer Course Page
Learn how evaluating prototype spaces through feedback helps identify areas for improvement, refine project goals, and ensure the final space design meets organizational needs.
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Rent Review Methods and Mechanisms

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Apply the right rent review method to protect value, reduce disputes, and stay aligned with market conditions
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Requirements Capture - Validating Requirements and Starting the Engagement

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to define, validate and document project requirements that align with stakeholder needs and organisational goals
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Requirements Delivery - Control your Scope

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to monitor, validate and control project scope to maintain delivery confidence and prevent scope creep
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Requirements Management - Validate Scope and the Formal Acceptance of Project Deliverables

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to develop and manage the Requirements Management Plan to validate scope and secure formal acceptance of deliverables
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Resolving Problems - Determining Priorities for Customer Service Delivery

Short Course
20 Minutes
Beginner
Refer Course Page
Spot, solve, and improve customer service issues
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Reviewing the HOA – and the Due Diligence Required of the Team

Short Course
20 Minutes
Intermediate
Refer Course Page
Support better leasing outcomes by mastering Heads of Agreement drafting and due diligence requirements
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Reviews and Inspections - Getting the Client across the Options

Short Course
20 Minutes
Beginner
Refer Course Page
Help clients make confident decisions by delivering well-organized, insight-driven property inspections
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Risk Awareness – Risk Profiles across your Project

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Understand the categories, ownership and documentation of risks across the project lifecycle
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Selecting Appropriate Forms of Communication

Short Course
20 Minutes
Intermediate
Refer Course Page
Learn how to communicate deadlines, responsibilities, and solutions clearly
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Sequencing the Schedule Activities

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to sequence activities, set dependencies, calculate float and manage the critical path for reliable project delivery
View Course Page

Site Visit - How to Organise a Successful Show

Short Course
20 Minutes
Intermediate
Refer Course Page
Plan safe, impactful leadership and employee site visits
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Space Activation of the Community Building

Short Course
20 Minutes
Intermediate
Refer Course Page
Activate workplace culture through purposeful space and community design
View Course Page

Space Management - Workplace Management in the FM Industry

Short Course
20 Minutes
Intermediate
Refer Course Page
Master the art of managing workplace space to boost productivity and efficiency
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Stores Management and Inventory Procurement

Short Course
20 Minutes
Beginner
Refer Course Page
Master the foundations of stores and inventory management
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Strategic Brief Alignment: Bridge Business Goals & Property Solutions

Short Course
20 Minutes
Intermediate
Refer Course Page
Convert organizational needs into effective tenant rep briefs
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Strategic Leasing Due Diligence: Mitigate Lease Execution Risks

Short Course
20 Minutes
Intermediate
Refer Course Page
Master pre-lease audits to avoid costly oversights
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Strategic Leasing: Financial Modelling & Negotiation

Short Course
40 Minutes
Advanced
Refer Course Page
0.5 CPD Hours, Digital Certificate
Analyse lease costs, incentives, and long-term impact
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Strategic Needs Analysis for Commercial Real Estate Decisions

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Master the critical first step in property selection that aligns workspace with business goals
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Strategic Space Optimization: Stay vs. Go Analysis

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Leverage market data to drive confident occupancy decisions
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Strategic Tenant Rep Brief Development

Short Course
20 Minutes
Intermediate
Refer Course Page
Transform stakeholder input into executable brief assumptions & requirements
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Sustainable Storage Strategies for Modern Offices

Short Course
20 Minutes
Beginner
Refer Course Page
Design paper-free workflows to reduce costs, save space, and support workplace sustainability
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TR02 - Commercial Property Needs Analysis & Strategy - Unlocking Data-Driven Insights

Curated Learning Path
1 Hour Per Week
Beginner
Refer Course Page
3.5 CPD Hours, Digital Certificate
Shape strategic real estate briefs through discovery & insight
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Tailoring Documents to Meet Tenant Requirements - Examples of Practical Applications

Short Course
20 Minutes
Intermediate
Refer Course Page
Navigate tenant needs with tailored lease agreements
View Course Page

Team Lead Session Guide - Developing a Team Purpose

Short Course
20 Minutes
Intermediate
Refer Course Page
Facilitate team alignment by developing a shared purpose that motivates and guides performance.
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Tenant Securities, Bonds and Insurance Providers

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Protect landlord interests and reduce leasing risk through the smart use of securities and insurance
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Tendering and Proposal Writing - Workplace Strategy Projects

Short Course
20 Minutes
Advanced
Refer Course Page
Master the tendering lifecycle for strategic wins
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The Agency Agreement

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Define roles and risks in landlord-agent partnerships
View Course Page

The FM Being Onboarded to the Project

Short Course
20 Minutes
Intermediate
Refer Course Page
Lead the workplace stream from initiation to impact
View Course Page

The FM's Part in Closing Out the Project - Celebrating and Measuring Success

Short Course
20 Minutes
Advanced
Refer Course Page
Deliver impactful workplace change experiences
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The Legal Side of Property Management

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Navigate property laws, risks, and sustainable compliance
View Course Page

The Property Acquisition Plan - Methodology used by the Tenant Representative

Short Course
20 Minutes
Beginner
Refer Course Page
Equip clients with the structure and confidence to start their leasing journey the right way
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The Property Leads Journey

Short Course
20 Minutes
Advanced
Refer Course Page
Align property plans with business vision
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The Role of the Landlord and Their Advisors - Attributes and Engagement

Short Course
20 Minutes
Beginner
Refer Course Page
Understand how landlords and their teams work together to create value and drive leasing outcomes
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The Role of the Tenant Representative – Attributes and Engagement

Short Course
20 Minutes
Beginner
Refer Course Page
Deliver greater value through clearer roles, stronger partnerships and better client engagement
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The Role of the Tenant and Their Advisors - Attributes and Engagement

Short Course
20 Minutes
Beginner
Refer Course Page
Understand how tenant-side advisors shape leasing outcomes, manage risk, and structure support across the lease lifecycle
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Transition Planning – Risk Profiles and Relocation Strategy

Short Course
20 Minutes
Intermediate
Refer Course Page
Confidently guide clients through every stage—from space planning to relocation and return to BAU
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Types of Draft Lease Documents and Terms You Should Negotiate

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Strengthen lease outcomes by understanding key documents and the terms that protect landlord interests
View Course Page

Understanding Changes - Change Factors in Knowledge Management

Short Course
20 Minutes
Beginner
Refer Course Page
Learn to navigate and manage workplace changes with clarity and confidence
View Course Page

Understanding Customer Interaction - Building a Customer Journey Map

Short Course
20 Minutes
Intermediate
Refer Course Page
Map, analyse, and optimise your customer journey for service excellence
View Course Page

Understanding Filing & Space Optimisation

Short Course
20 Minutes
Beginner
Refer Course Page
Design and conduct a storage audit to support digital transformation and workplace planning
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Understanding How to Clarify - Tools and Techniques to Use

Short Course
20 Minutes
Beginner
Refer Course Page
Sharpen your listening and questioning skills
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Understanding Problems and Change - Contributing Positively to the Change Process

Short Course
20 Minutes
Intermediate
Refer Course Page
Support change through problem-solving and team engagement
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Understanding Workplace Policy and Procedures

Short Course
20 Minutes
Intermediate
Refer Course Page
Understand the purpose, communication, and review of workplace policies and procedures
View Course Page

Understanding the Customer Experience - Building Service Excellence

Short Course
20 Minutes
Intermediate
Refer Course Page
Design and deliver outstanding customer experiences at every touchpoint
View Course Page

Understanding the Importance of Building Grades in Commercial Real Estate

Short Course
30 Minutes
Beginner
Refer Course Page
0.5 CPD Hours, Digital Certificate
Position properties more effectively by understanding how building grades influence rent, tenant demand, and leasing strategy
View Course Page

Understanding the Needs of the Business

Short Course
20 Minutes
Beginner
Refer Course Page
Align workplace decisions with brand identity, culture, and operational goals
View Course Page

Understanding the Property Strategy, Budget & Business Case

Short Course
20 Minutes
Beginner
Refer Course Page
Set the direction for smarter property decisions with a clear brief, budget, and strategic lens
View Course Page

Upselling Capabilities of Your Business

Short Course
20 Minutes
Intermediate
Refer Course Page
Master the art of upselling facility services with confidence and care
View Course Page

Value Engineering in Your Project - Saving Costs and Design Impacts

Short Course
30 Minutes
Intermediate
Refer Course Page
0.5 CPD Hours, Digital Certificate
Learn how to apply value engineering strategies to achieve cost savings and optimise design outcomes throughout the project lifecycle
View Course Page

WS01 - An Introduction to Workplace Strategy

Curated Learning Path
1 Hour Per Week
Beginner
Refer Course Page
Start strong in workplace strategy roles
View Course Page
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