Find Courses Relevant to Your Job Role

A Well-Planned Property Inspection

Deliver smooth, professional inspections that build trust and keep your property top of mind

Commercial Leasing Agents preparing properties and coordinating inspections
Asset Managers and Property Managers seeking consistency and quality in inspection delivery
Facilities Managers coordinating access, logistics, and timing

Learn More

Access Coordination & Security

Boost workplace safety through security vigilance

Concierge Staff and Front Desk Staff identifying and reporting security issues
Facilities Teams and Workplace Teams monitoring access and enforcing procedures
Office Support Professionals ensuring compliance with ID and visitor protocols
Team Members remaining vigilant across physical and information security

Learn More

Anticipating and Mitigating Issues - Vendor Management

Master the essentials of vendor management

Facilities Staff and Operations Staff engaging with suppliers
Procurement Personnel or Support Personnel liaising with vendors
Workplace Professionals managing outsourced services
Customer-facing Staff responsible for feedback escalation

Learn More

Applied Mini Course: Developing and Delivering Workplace Strategy Themes

Translate discovery insights into strategy, and strategy into action

Workplace Strategists shaping and delivering thematic workplace strategies
Change Managers preparing employees for workplace transformation
Corporate Real Estate Professionals aligning strategy with space and operations
Project Managers overseeing design and transition execution
Design Consultants translating strategic themes into physical environments

Learn More

Applied Mini Course: Facilities Management Foundations - Delivering a Seamless Transition

End-to-end guide for workplace relocation execution

Workplace Managers and Facilities Managers involved in relocation
Project Managers and Change Managers overseeing office moves
Human Resource Teams and People & Culture Teams supporting transitions
IT Leads and Security Leads facilitating workplace setup
Business Leaders managing internal stakeholder communication

Learn More

Applied Mini Course: Heads of Agreement (HoA) Essentials

Structure lease deals with confidence from first offer to formal commitment

Commercial Leasing Agents initiating or formalising offers
Property Managers managing deal documentation
Tenant Representatives aligning early terms for clients
Corporate Real Estate Professionals reviewing lease commitments
Asset Managers ensuring early-stage terms reflect investment strategy

Learn More

Applied Mini Course: Incentives & Contributions

Structure smarter deals with real-world strategies for offering, negotiating, and recovering commercial leasing incentives

Commercial Leasing Agents structuring deals with market-competitive incentives
Property Managers administering incentives and supporting lease compliance
Asset Managers weighing incentive structures against long-term return on investment
Corporate Real Estate Managers evaluating incoming incentives in lease negotiations
Tenant Representatives advising clients on incentive value and trade-offs
Valuation & Advisory professionals analysing incentive impact on rental yields

Learn More

Applied Mini Course: Interpreting Information – Understanding Workplace Communication

Master the flow and use of workplace communication

Client-facing Coordinators processing service requests
Site Support Teams and Workplace Teams handling daily interactions
Customer Experience Leads managing communication workflows
Helpdesk Staff and Admin Staff interpreting and forwarding issues
Facilities Teams and Property Teams responding to client needs

Learn More

Applied Mini Course: Lease Agreement Documentation Essentials

Master the legal documentation that underpins every commercial lease

Commercial Leasing Agents
Property Managers
Asset Managers
Corporate Real Estate Managers
Valuation & Advisory Professionals

Learn More

Applied Mini Course: Make-Good Obligations and Reinstatement

Protect landlord interests with enforceable clauses, structured processes, and proactive tenant management

Commercial Leasing Agents drafting and reviewing make-good clauses
Property Managers overseeing inspections and tenant exit procedures
Asset Managers mitigating reinstatement risk and cost blowouts
Corporate Real Estate Managers preparing tenants for exit compliance
Tenant Representatives advising clients on exit obligations and negotiation strategy
Valuation & Advisory Professionals interpreting make-good for reporting
Project Managers coordinating end-of-lease works and reinstatement

Learn More

Applied Mini Course: Managing the Move - From Logistics to Launch Day

Master the FM-led transition into new workplaces

Workplace Strategists managing operational change
Facilities Management Professionals planning complex relocations
Project Teams supporting office fit-outs and transitions
Change Managers coordinating staff communication

Learn More

Applied Mini Course: Participating and Leading Effective Meetings

Master the mindset and methods for effective meeting participation and leadership

Team Members expected to contribute meaningfully to meetings
Aspiring and New Managers facilitating team discussions
Hybrid Workers navigating online and in-person meetings
Leaders seeking to encourage equal contribution and respectful debate
Professionals keen to improve their meeting etiquette and outcomes

Learn More

Applied Mini Course: Real Estate Portfolio Management - Lease Admin and Management

Master the essentials of modern Lease Admin, abstraction, outsourcing, and analytics

Facility Managers managing lease obligations and external vendors
Corporate Real Estate Professionals scaling portfolios and introducing analytics-driven processes
Property Administrators and Lease Administrators streamlining abstraction and compliance
Business Leaders planning resilient outsourcing models
Operations Teams supporting lease audits, risk planning, and technology rollouts

Learn More

Applied Mini Course: Rent Reviews

Master the strategies, methods, and legal foundations of effective rent reviews

Commercial Leasing Agents managing rent review clauses
Property Managers preparing and executing rent reviews
Asset Managers protecting long-term income streams
Tenant Representatives negotiating adjustments for clients
Corporate Real Estate Managers overseeing mid-term lease strategy
Valuation & Advisory Professionals supporting rental assessments

Learn More

Applied Mini Course: Stakeholder Engagement for Workplace Strategy

Facilitate discovery, visioning, and delivery with confidence.

Workplace Strategists leading discovery and analysis
Project Leads managing design and implementation phases
Client-Side Teams overseeing construction and transformation
Change Managers supporting employee engagement and transition
Design Consultants interpreting strategy for schematic planning

Learn More

Applied Mini Course: The ABCs of Commercial Real Estate Language

Master the must-know terms for navigating your career in commercial real estate with confidence

Agency-side Professionals supporting clients through leasing or strategy projects
Landlord Representatives involved in negotiations or space delivery
Legal Advisors, Workplace Consultants, or Property Professionals working across project phases
New Entrants to Commercial Real Estate roles building foundational knowledge

Learn More

Applied Mini Course: The ABCs of Workplace Language

Understand essential workplace concepts from activity zones to workplace culture cards

Workplace Strategists leading discovery, planning, and stakeholder engagement
Change Managers responsible for employee readiness and communication
Corporate Teams overseeing workplace transformation and space utilisation
Property Leaders and Project Leads translating strategic briefs into fit-out and relocation outcomes
Design Teams and People & Culture Teams aligning spatial design with workforce behaviours
Tenant Representatives interpreting briefs and communicating planning intent
Asset Managers and Property Managers supporting workplace upgrades tied to leasing strategy
Development Managers and Investment Managers ensuring workplace planning aligns with asset positioning
Commercial Leasing Executives engaging with workplace requirements during deal structuring
Research Analysts and Strategy Professionals supporting workplace projects with insights and analysis

Learn More

Assisting Technology for Communication in the Workplace

Leverage technology to enhance communication, productivity, and service delivery

Team Leaders improving workflow visibility
Facilities Managers and Operations Managers adopting new workplace tech
IT Coordinators facilitating user adoption and troubleshooting
Change Managers overseeing system rollouts
Customer Service Leads enhancing client experience

Learn More

Bank Guarantees

Secure your lease agreements with enforceable, well-structured bank guarantees

Commercial Leasing Agents drafting lease clauses involving bank guarantees
Property Managers tracking compliance and renewal processes
Asset Managers mitigating financial risk through secure lease terms
Tenant Representatives negotiating guarantee conditions and release clauses
Corporate Real Estate Managers overseeing lease security obligations

Learn More

Basics of Vendor Management

Build smarter vendor strategies for facilities teams

Facilities Management Professionals overseeing external service providers
Procurement Teams managing supplier contracts and SLAs
Facility Executives responsible for vendor governance and risk
Operational Leads formalising performance metrics and KPIs
Asset and Property Managers seeking procurement alignment

Learn More

Boost Team Collaboration with Workplace Communication Tools

Use the right tools for effective team communication

Change Managers guiding team messaging through transformation
Project Coordinators managing tool approval and delivery
Workplace Strategy Teams supporting consistent communications
Facilities Managers executing operational change updates
Internal Comms Professionals building employee-facing tools

Learn More

Budgeting and Cost Control Management

Budget and optimise FM costs effectively

Facility Managers overseeing operational and capital budgets
Procurement Professionals forecasting FM vendor and staff costs
Property Managers and Asset Managers responsible for financial planning
Energy Teams and Maintenance Teams reducing long-term lifecycle costs
Facilities Management Leads implementing cost-saving technologies and maintenance plans

Learn More

Building Operations and Maintenance Management

Master strategies in Facilities Operations & Maintenance

Facilities Managers overseeing building operations and maintenance
Maintenance Supervisors planning repairs, inspections, and upgrades
Property Managers and Asset Managers maximising equipment reliability
Engineers and Technicians seeking to improve fault diagnosis and response
Facilities Management Professionals responsible for uptime, compliance, and budget control

Learn More

Building a Change and Communication Strategy

Build a strong change & communication strategy

Change Managers defining project-wide communication direction
Project Leads coordinating across workstreams and governance groups
Workplace Strategy Professionals aligning people and structure
Steering Committee Members guiding change success
Internal Comms Teams and Human Resource Teams supporting stakeholder engagement

Learn More

Business Continuity Planning and Disaster Recovery Plan

Plan, protect and respond to business disruptions

Facilities Management Leaders and Operations Leaders overseeing business risk response plans
Property Managers and Asset Managers coordinating disaster recovery efforts
Security Professionals and Health, Safety & Environment Professionals developing site-based contingency plans
Facilities Staff responsible for BCP testing, drills, and documentation
Corporate Real Estate Teams supporting continuity across portfolios

Learn More

Business Unit Requirements Gathering - Get to Know What's Going on in the Business

Capture business needs and change impacts early

Change Managers conducting early-phase diagnostics
Workplace Strategy Teams gathering user needs and feedback
Project Coordinators supporting transition readiness
Internal Comms Leads shaping key messages from frontline feedback
Human Resource Teams or People & Culture Teams addressing culture and behaviour impacts

Learn More

Celebrating Your New Workplace - The Welcome Ceremony

Launch your new workplace with meaning and momentum

Change Managers planning end-of-project milestones
Internal Comms Leads or Culture Leads coordinating staff engagement
Workplace Strategy Teams or Workplace Experience Teams delivering transition messaging
Project Sponsors or Senior Leaders hosting launch events
Human Resources Professionals or People & Culture Professionals leading onboarding and team unity

Learn More

Change Leadership - Learn About the Characteristics of a Change Leader

Understanding the distinct role of a Change Leader in a workplace transformation

Change Managers preparing for workplace change projects
Senior Leaders overseeing change initiatives
Project Managers involved in workplace transformation
Human Resource Professionals or People & Culture Professionals seeking insight into leading change
Those involved in employee engagement and communications during a workplace change

Learn More

Change Managers Scope of Service - What's in Your Role?

Define your role and responsibilities as a Change Manager

Change Managers formalising their role in workplace transitions
Project Leads onboarding new Change Management resources
Human Resource Professionals or Strategy Professionals scoping internal change capacity
Workplace Project Directors seeking alignment on change functions
Consultants tasked with leading organisational transition

Learn More

Change and Communication Strategy Attributes - Your Key Success Factor Document

Learn how to craft a Change & Communication Strategy that aligns with your project goals and sets the pace for successful change management

Change Managers developing change management strategies
Communications Leads supporting organizational change
Project Managers and Team Leads involved in change initiatives
Senior Leaders and Senior Executives overseeing change projects
Human Resource Professionals responsible for internal communication and engagement during transitions

Learn More

Child Care - Challenges and Changes for Your Employees

Navigate child care challenges during workplace relocation

Change Managers engaging with early-stage relocation concerns
Internal Comms Professionals addressing frequently asked questions
Human Resource Teams and People & Culture Teams supporting working parents
Workplace Leads managing staff engagement and amenity planning
Team Coordinators appointed as Child Care Change Champions

Learn More

Choosing the Right Person for the Strategist Role

Define, select, and support the ideal strategist

Senior Leaders appointing Workplace Strategy consultants
Change Managers integrating strategy with transformation plans
Project Managers coordinating cross-disciplinary workplace teams
Human Resource Leaders & Property Leaders scoping strategist requirements
Workplace Designers seeking to expand into strategy consulting

Learn More

Common Office Models

Understand common office workspace models

Space Planning Professionals managing workplace layouts
Facilities Managers and Office Managers designing work environments
Change Managers introducing new work models
Human Resource Professionals supporting workforce transitions
Tenant Reps engaging with clients on spatial strategies

Learn More

Communication Engagement Plan - How Will You Deliver Messages to the Business?

Plan strategic project communications effectively

Project Coordinators overseeing internal communication streams
Change Managers planning stakeholder engagement strategies
Workplace Solution Teams managing communication rollouts
Facilities Managers leading operational updates
Property Professionals guiding cross-functional communication

Learn More

Conducting a Workplace Needs Analysis

Clarify spatial and business goals before workplace change

Corporate Real Estate Managers preparing strategy-aligned briefs
Workplace Strategists shaping early workplace vision and use cases
Tenant Advisors supporting workplace transformation planning
Project Leads validating spatial and workforce requirements pre-design
Change Managers aligning relocation strategy with organisational goals

Learn More

Cooperation in the Workplace - Preventive & Predictive Maintenance

Streamline building operations and service maintenance

Facilities Managers coordinating maintenance and engineering services
Helpdesk Professionals supporting issue escalation and reporting
Workplace Operations Staff managing equipment uptime and safety
Vendor Relationship Coordinators facilitating SLAs and maintenance
Client-facing Roles ensuring day-to-day building functionality

Learn More

Creating Effective Information Packs for Workplace Projects

Learn how to assemble and use Information Packs to communicate with different stakeholder groups throughout a workplace project. Understand their role in fostering engagement and ensuring clear, consistent communication.

Change Managers preparing project communications
Project Managers managing stakeholder communication
Human Resource Professionals and People & Culture Professionals overseeing workplace transformations
Communications Specialists creating tailored messages for different audiences
Project Teams looking to improve information delivery and engagement

Learn More

Creating Your Workplace

Shape strategy-led spaces through informed engagement

Workplace Strategists translating vision into spatial plans
Client-Side Project Leads managing design briefing stages
Real Estate Managers & Property Managers shaping accommodation briefs
Human Resource Leaders & Change Leaders guiding employee engagement and surveys
Senior Leadership Teams involved in workplace transformation

Learn More

Creating the Workplace Strategy Report: From Insight to Implementation

Learn how to transform discovery findings into a strategic, executive-ready workplace report

Workplace Strategists preparing deliverables for client review
Corporate Real Estate Managers evaluating space transformation proposals
Change Managers supporting communications and post-strategy planning
Design Consultants working in partnership with Workplace Strategy teams

Learn More

Dealing with Stakeholders Equitably - Building Rapport

Master rapport-building and inclusive communication

Frontline Service Staff engaging with diverse clients
Reception Professionals or Administrative Professionals supporting teams
Workplace Service Staff responsible for first impressions
Customer Experience Teams seeking to enhance client rapport
Facilities Management Staff and Support Staff fostering team communication and inclusion

Learn More

Delegation - Coaching Employees to Succeed in Their Roles

Master the art of effective delegation and team development

Team Leaders seeking to build team capacity
Supervisors managing workflow and task distribution
Workplace Managers improving service delivery
Facilities Managers and Operations Managers enhancing efficiency
Project Managers leading cross-functional teams

Learn More

Design Terms You Should Know

Master the language of workplace design phases

Workplace Strategy Teams engaging with design consultants
Project Managers overseeing workplace transformation timelines
Client-Side Real Estate Managers & Property Leaders managing brief inputs
Change Managers interpreting design processes for business units
Business Stakeholders participating in project reference groups

Learn More

Developing Your Team - Creating and Maintaining a High Performing Team

Develop and lead high-performing, collaborative teams

Team Leaders building new or existing teams
Workplace Managers improving collaboration and service delivery
Facilities Managers and Operations Managers optimising team productivity
Supervisors supporting diverse and distributed teams
Change Managers driving team-based transformation projects

Learn More

Disaster Resilience and Sustainability

Safeguard assets with proactive disaster and risk strategies

Property Managers responsible for emergency preparedness
Facilities Teams and Operations Teams managing risk and recovery
Asset Managers seeking to reduce operational vulnerabilities
Sustainability Leads integrating resilience into operations
Investment Managers assessing risk exposure in new or existing sites

Learn More

Due Diligence Essentials for Real Estate Investment

Evaluate property value, risks, and market alignment

Investment Managers conducting acquisition assessments
Valuation and Advisory Professionals analysing property viability
Transactions & Acquisitions Teams reviewing market alignment
Asset Managers identifying risk factors and growth potential
Investment Sales Professionals assessing asset value and preparing materials for buyers
Research Analysts interpreting market trends and risks for acquisition decisions
Property Managers supporting due diligence with building condition and compliance documentation

Learn More

Due Diligence and the Property Review

Reduce leasing risk and improve decision-making with a structured approach to due diligence

Tenant Advisors guiding clients through property selection
Corporate Real Estate Teams ensuring properties align with business requirements
Project Managers coordinating consultants and client expectations
Workplace Solutions Professionals validating property functionality and suitability

Learn More

ESG Compliance & Strategy in Real Estate

Embed ESG principles to drive compliance and value

Investment Managers evaluating long-term ESG risk and value impact
Corporate Real Estate Professionals integrating ESG into portfolio strategy
Facilities Managers and Property Managers embedding ESG into operations and reporting
Sustainability Leads developing ESG programs and disclosures
Strategic Consultants advising on green finance, resilience, and compliance
Asset Managers and Development Managers shaping ESG-aligned design and investment

Learn More

Effective Communications for Influencing Others - Understanding Points of View

Master the art of building rapport, influencing stakeholders, and fostering an inclusive workplace

Space Planning Professionals managing workplace relationships and team dynamics
Facilities Managers and Operations Managers fostering supportive stakeholder environments
Change Managers leading culture and behaviour shifts during transformation
Human Resource Professionals driving inclusive engagement strategies for employees
Customer Service Professionals strengthening client and stakeholder connections

Learn More

Effective Contract Management in the Facilities Industry

Strengthen FM outcomes with effective contract management

Facilities Managers responsible for service provider contracts
Procurement Teams overseeing FM vendor sourcing and compliance
Property Managers ensuring consistent delivery across multi-vendor sites
Operational Leaders standardising SOPs and performance terms
Facilities Management Teams managing digital contract platforms and renewal workflows

Learn More

Effective Stakeholder Collaboration in Accommodation Projects

Learn how to engage and collaborate with key stakeholder groups, such as the Project Control Group (PCG) and Project Working Group (PWG), to ensure smooth progress and clear communication in accommodation projects

Change Managers looking to engage key stakeholders in accommodation projects
Project Managers responsible for stakeholder engagement and communication
Project Control Group (PCG) Members and Project Working Group (PWG) Members looking to improve collaboration
Team Leaders managing stakeholder relationships in project settings
Facilities Managers involved in workplace change projects

Learn More

Employee Workshops: What Matters Most and Why It Matters

Explore must-have features and their workplace impact

Change Managers facilitating workplace transition programs
Property Leads reviewing feature feasibility with stakeholders
Workplace Consultants advising on strategic design decisions
Facilities Managers and Operations Managers assessing functional implications
Project Teams mapping design features to business needs

Learn More

Engagement Roadmap for Workplace Planning

Align workplace goals through structured engagement

Property Leaders managing office relocation timelines
Workplace Strategists shaping organisational vision through engagement
Change Managers coordinating communication and behaviour shifts
Design Consultants aligning functional needs to built form
Tenant Advisors facilitating early-stage client conversations

Learn More

Engaging Stakeholders in Workplace Design and Strategy

Drive alignment on new workplace principles

Change Managers supporting strategy-to-design transitions
Project Leads preparing Project Control Group (PCG) briefings and approvals
Workplace Consultants presenting design frameworks
Client-Side Teams managing stakeholder governance
Senior Leaders aligning strategic workplace outcomes

Learn More

Environmental Risk & Continuity Planning for Property Professionals

Protect assets with practical disaster response and continuity strategies

Property Managers and Facilities Managers responsible for risk preparedness
Asset Managers integrating resilience into operational plans
Sustainability Professionals and Environmental, Social & Governance (ESG) Professionals aligning risk with environmental goals
Strategic Consultants advising on ISO-based risk frameworks

Learn More

Etiquettes for the New Workplace - and the Role of the Working Group

Create and launch workplace etiquette charters

Facilities Managers and Change Managers coordinating workplace transitions
Project Teams developing ABW/flexible work environment guidelines
People & Culture Teams supporting behavioural change and onboarding
Communications Teams preparing messaging strategies for new norms
Workplace Strategists aligning operations with organisational values

Learn More

Exploring Staff Needs: The Origins of “In Focus” Topics

Learn how to identify staff needs through exploration activities, leading to the development of 'In Focus' topics that form the foundation of your Change and Communication programme

Change Managers developing communication strategies
Human Resource Professionals and People & Culture Professionals involved in workplace change
Project Managers seeking to align project goals with staff needs
Team Leaders facilitating staff engagement during change
Communication Specialists crafting messages for workplace transformation

Learn More

Facilities Planning & Core Competencies of a Facility Manager

Master the core functions of facilities management

Aspiring Facilities Managers seeking foundational training
Workplace Coordinators and Office Coordinators transitioning into FM roles
Business Operations Staff managing services, vendors, and space
New FM Team Members learning departmental structures and planning
Junior Managers stepping into leadership within the built environment

Learn More

Facility Management Career Paths

Master facilities careers from ground to leadership

Junior FM Staff seeking structured career progression pathways
Operational Team leads building supervisory and reporting skills
Workplace Service Professionals managing multi-disciplinary teams
Property Teams aiming to improve FM strategy and delivery
HR or L&D Teams developing internal FM career capability frameworks

Learn More

Familiarizing With What's On The Market

How to match clients with the right space using real-time market intelligence

Tenant Representatives advising on strategic space selection
Commercial Leasing Agents positioning landlord inventory
Corporate Real Estate Researchers analyzing supply/demand dynamics
Corporate Real Estate Managers optimizing portfolio fit

Learn More

Fee Structuring - Calculating Costs for the Project

Build cost models for each project phase

Workplace Strategy Leads preparing consultancy fee proposals
Bid Managers creating structured, multi-phase cost submissions
Design Consultants estimating level of effort and deliverables
Project Managers coordinating consultant budgets and milestones
Client-Side Teams reviewing consultant submissions for value and scope
Asset Managers overseeing project budgets and consultant engagement
Development Managers planning design and delivery procurement

Learn More

Fees and Who Pays for Them in Different Situations

Understand how leasing fees are triggered, structured, and shared—so you can protect your agency’s interests

Commercial Leasing Agents managing lease negotiations and fee recovery
Tenant Representatives participating in transactions involving shared fees
Asset Managers reviewing leasing contracts and overseeing agency appointments

Learn More

From Search to Shortlist: Preferred Options & Lease Negotiations

Prepare for the deal-making phase with clear strategy and stakeholder alignment

Tenant Representatives prioritizing client objectives in lease negotiations
Commercial Leasing Agents positioning landlord incentives competitively
Corporate Real Estate Managers balancing portfolio flexibility and costs
Property Managers and Asset Managers evaluating lease-driven valuation impacts

Learn More

Functions and Skills of the Lease Admin

Master lease administration to drive compliance, savings, and operational resilience

Facilities Managers managing lease obligations and real estate costs
Lease Administrators responsible for lease data, deadlines, and reporting
Property Managers and Asset Managers enhancing operational strategies
Legal Teams and Compliance Teams overseeing commercial lease risks
Real Estate Professionals and Corporate Real Estate Professionals advising on leasing decisions

Learn More

Giving and Receiving Assistance

Master the art of asking for and giving help

Workplace Support Teams managing daily operational needs
Reception Staff and Helpdesk Staff interacting with stakeholders
Property Teams and Facilities Teams coordinating on-site issues
Team Leaders promoting a collaborative workplace culture
Customer Service Representatives supporting internal and external requests

Learn More

High Level Building Code Safety

Ensure safety in high-rise buildings with smart evacuation and occupancy strategies

Facilities Managers working in high-rise buildings
Fire Wardens and Emergency Coordinators
Security Teams and Concierge Teams in multi-storey properties
Commercial Property Managers responsible for safety compliance
Safety Officers and Compliance Officers overseeing evacuation planning

Learn More

History of Office Environments

Explore the evolution of office design and work models

Workplace Strategy Teams planning future-ready office environments
Facilities Professionals implementing space management strategies
Design Consultants working on adaptive workplace layouts
Operations Teams supporting flexible and hybrid working models

Learn More

How People Work - Activating the Workplace and Workforce

Unlock insights that shape future-fit workspaces

Workplace Strategy Professionals activating early discovery phases
Project Managers aligning workforce needs with space delivery
Client-Side Teams managing internal engagement and alignment
Tenant Advisors guiding occupiers on space fit and functionality
Change Managers identifying behavioural and cultural patterns
Corporate Real Estate Professionals managing long-term workplace evolution
Property Managers and Asset Managers aligning physical assets with user behaviour
Human Resource Leaders and People & Culture Leaders supporting employee performance and wellbeing

Learn More

Improving Performance - Seeing Change as an Opportunity to Improve Performance

Boost workplace performance through reflection and feedback

Emerging Team Leaders aiming to build feedback confidence
Employees preparing for formal performance reviews
Project Contributors seeking measurable role clarity
Workplace Professionals navigating cross-functional collaboration
Corporate Teams integrating self-reflection into development plans

Learn More

Incentives and Contributions - Exploring the Various Types

Use incentives strategically to attract tenants, reduce vacancy, and protect long-term value

Commercial Leasing Agents negotiating offers and structuring incentives
Property Managers managing incentive delivery and compliance
Asset Managers balancing short-term concessions with long-term value
Corporate Real Estate Managers assessing landlord proposals and comparing offers
Tenant Representatives negotiating incentives on behalf of clients

Learn More

Information Required from the Landlord - Drafting the Agency Agreement

Win leasing appointments and build long-term trust by mastering the pitch and protecting your scope

Commercial Leasing Agents presenting for new leasing appointments
Valuation & Advisory Professionals supporting agency teams with data and insights
Asset Managers reviewing or overseeing agency partnerships

Learn More

Introduction to Commercial Leasing – Part A - Lease Types and Rental Structures

Build foundational knowledge for confident lease negotiations

Tenant Representatives advising on lease negotiations
Commercial Leasing Agents structuring landlord offers
Corporate Real Estate Managers overseeing lease compliance
Property Managers & Asset Managers optimizing portfolio returns
Valuation & Advisory Professionals assessing lease-driven asset value

Learn More

Introduction to Commercial Leasing – Part B - Sub-leasing

Understand the process, risks, and opportunities of sub-leasing commercial space

Tenant Representatives advising on space optimization
Commercial Leasing Agents helping clients manage space they no longer need
Corporate Real Estate Managers looking to optimize underutilized space
Property Managers overseeing sub-tenant compliance
Asset Managers evaluating lease flexibility strategies‍
Valuation & Advisory Professionals needing to assess sub-leased property arrangements

Learn More

Introduction to Lease Abstraction

Understand the essentials of lease abstraction and lease admin for better compliance and analysis

Lease Administrators ensuring accurate data and compliance
Property Managers and Asset Managers overseeing lease obligations
Legal Teams and Compliance Teams simplifying contract analysis
Facilities Managers supporting operational lease compliance
Tenant Representatives optimising client lease strategies

Learn More

Introduction to Make-Good

Avoid costly handover disputes by drafting and managing effective make-good provisions

Commercial Leasing Agents structuring lease terms and end-of-lease clauses
Property Managers managing condition reports and make-good enforcement
Asset Managers protecting asset value through clear reinstatement strategies
Tenant Representatives reviewing tenant obligations and settlement options
Corporate Real Estate Managers planning for reinstatement or handover

Learn More

Introduction to Rent Reviews

Keep rental income aligned with market conditions through strategic mid-term rent reviews

Commercial Leasing Agents managing rent review clauses and negotiations
Property Managers preparing rent review documentation and notices
Asset Managers aligning rent reviews with portfolio goals
Tenant Representatives advising clients on rent adjustments and risk
Corporate Real Estate Managers reviewing mid-lease rental conditions
Valuation & Advisory Professionals contributing to rent review assessments

Learn More

Key Office Safety Controls

Understand the fundamentals of workplace safety and hazard controls

Facilities Managers and Operations Managers ensuring workplace health and compliance
Health Officers and Safety Officers overseeing daily risk control practices
Office Managers managing infrastructure and coordinating workspace usage
Project Leads supporting cross-functional safety initiatives
Contractors and Vendors operating under organisational safety protocols

Learn More

Launching a Workplace Project: Aligning Teams from Day One

Align goals, team structure, and data sources for success

Workplace Strategists coordinating new client engagements
Project Managers organising internal resources for planning phases
Change Managers supporting strategic alignment with operations
Real Estate Leads and Property Leaders managing end-to-end project deliverables

Learn More

Leading Executive Team Interviews in Workplace Projects

Coordinate executive insights to shape strategy, design, and cultural alignment

Property Leaders managing enterprise-wide accommodation transitions
Workplace Strategists conducting leadership alignment workshops
Project Managers leading office relocation/change programs
Tenant Advisors supporting executive-level decision-making
Human Resource Leaders & People Leaders shaping culture through workplace change

Learn More

Lease Admin Analytics and Tools

Master the essentials of Lease Admin analytics, AI tools, and data-driven decision-making

Facility Managers implementing AI-powered lease management systems
Real Estate Professionals leveraging data analytics for lease strategy
Lease Administrators adopting SaaS tools for compliance and reporting
Property Manager and Asset Managers improving portfolio performance through insights
Corporate Leaders seeking technology-driven cost and risk control

Learn More

Lease Exit & Makegood Obligations Mastery

Avoid nasty surprises—exit leases strategically to preserve relationships between tenants and landlords

Project Managers coordinating space restoration
Asset Managers mitigating financial liabilities
Investment Managers safeguarding asset value post-exit
Property Managers ensuring lease compliance on landlord-side
Facilities Managers managing operational wind-down
Commercial Leasing Agents favorable end-of-lease terms for landlords

Learn More

Lease Exit Strategy

Master end-of-lease obligations to avoid disputes & penalties

Commercial Leasing Agents enforcing move-out protocols
Tenant Representatives negotiating end-of-lease terms
Corporate Real Estate Managers overseeing portfolio transitions
Landlord Asset Managers enforcing reinstatement standards
Project Managers coordinating asset disposal & handbacks

Learn More

Lease Structures and Types

Understand how lease structures impact risk, revenue, and tenant alignment

Commercial Leasing Agents structuring offers and negotiating terms
Asset Managers evaluating lease terms to meet income and risk targets
Property Managers administering lease agreements and tenant obligations
Tenant Representatives reviewing lease types on behalf of clients
Valuation & Advisory Professionals modelling lease structures in asset assessments
Corporate Real Estate Managers assessing lease terms for operational and financial fit

Learn More

Legal and Regulatory Considerations in Rent Reviews

Manage rent reviews with confidence by understanding your legal obligations and notice requirements

Commercial Leasing Agents preparing rent review notices and correspondence
Property Managers managing compliance and tenant communication
Asset Managers overseeing lease adjustments and risk mitigation
Tenant Representatives reviewing landlord processes for compliance
Corporate Real Estate Managers validating incoming rent review proposals

Learn More

Logistics Management - Monitoring Vendors and Suppliers

Optimise inventory and supplier management skills

Facilities Staff and Admin Staff handling goods, deliveries, and stock levels
Procurement Support Staff coordinating suppliers and inventory checks
Workplace Service Team managing consumables and maintenance suppliers
Operations Support Roles assisting vendor and contract performance reviews

Learn More

Making Judgements - Critical Thinking in All Areas of Your Role

Keep tasks on time, aligned, and under control

Customer Service Professionals managing multiple tasks
Facilities Coordinators and Office Coordinators working across internal and external teams
Emerging Team Leaders learning control and reporting processes
Project Support Staff responsible for work execution tracking

Learn More

Making the Most of Feedback

Understand, respond to, and seek feedback effectively

Frontline Customer Service Staff engaging with clients daily
Facilities Teams and Property Teams receiving service-related feedback
Helpdesk Teams and Workplace Support Teams managing requests and issues
Office Coordinators and Site Coordinators monitoring service delivery
Supervisors mentoring staff on performance improvements

Learn More

Managing Stress - Keeping Focused in High Pressure Situations

Master tools to manage workplace stress and support team wellbeing

Team Leaders supporting staff wellbeing
Workplace Managers reducing operational stress
Human Resource Coordinators handling workplace mental health.
Customer Service Leads managing frontline stressors
Change Managers implementing new work models

Learn More

Managing and Analysing Performance - Seeing Change as an Opportunity for Growth

Optimise workplace performance and build high-performing teams

Team Leaders managing distributed teams
Operations Managers overseeing service delivery standards
Workplace Strategy Professionals driving team effectiveness.
Facilities Managers and Office Managers ensuring service consistency
Project Managers leading high-performance initiatives

Learn More

Master the 7 Key Phases of a Commercial Lease - The Accommodation Timeline

Explore the 7 phases of an accommodation project

Project Managers coordinating timelines and milestones
Facilities Managers supporting transition and renewal
Workplace Strategists involved in planning and design
Change Managers guiding people through transformation

Learn More

Mastering Probing Questioning Techniques

Ask better questions to uncover strategic needs and guide stronger property decisions

Commercial Leasing Agents gathering client requirements and strategic intent
Tenant Representatives developing workplace briefs for lease negotiations
Corporate Real Estate Professionals facilitating strategic planning conversations
Asset Managers aligning leasing strategy with long-term portfolio goals
Property Managers supporting landlords in early-stage planning conversations

Learn More

Meeting Customer Needs - Identifying Customer Needs and Expectations

Understand your customers to deliver exceptional service

Front-of-House Professionals managing reception and guest interactions
Workplace Support Staff delivering daily operational support
Customer Service Teams handling client needs and feedback
Emerging Team Members building service communication skills
Vendor Coordinators liaising with suppliers and service providers

Learn More

Monitor Own Performance - Understanding How Your Performance Impacts and Influences Others

Lead with intention to influence team performance

Team Leaders aiming to lead by example
Managers building emotionally intelligent teams
Workplace Professionals developing self-awareness and communication skills
Facilites Management Leads and Operations Leads supporting performance consistency
Human Resource Professionals promoting a positive work culture

Learn More

Negotiation Strategies for Rent Reviews

Confidently negotiate rent reviews by combining data, strategy, and collaborative techniques

Commercial Leasing Agents leading rent review discussions
Asset Managers balancing income protection with tenant retention
Property Managers navigating rent relief requests and renegotiations
Tenant Representatives advocating for fair, evidence-based outcomes
Corporate Real Estate Managers assessing rent review proposals

Learn More

Negotiation and Heads of Agreement – Part A - Requesting the Heads

Navigate the transition from negotiation to commitment with confidence

Tenant Representatives advancing client priorities in HoA drafting
Commercial Leasing Agents balancing landlord/tenant demands
Corporate Real Estate Managers mitigating portfolio risks
Property Managers ensuring operational feasibility
Asset Managers protecting long-term asset value

Learn More

Negotiation and Heads of Agreement – Part B - Concluding the Deal

Finalizing lease terms and managing the legal process

Tenant Representatives managing deal conclusion and exit strategies
Commercial Leasing Agents enforcing landlord obligations post-HoA
Corporate Real Estate Managers mitigating risks in lease finalization
Asset Managers and Property Managers addressing valuation-impacting clauses

Learn More

Neighbourhood Support Guide - Having Conversations with Your Teams

Create and embed your neighbourhood support guide

Change Managers preparing for ABW/flexible workplace transitions
Facilities Managers supporting local etiquette adoption
Neighbourhood Managers and Strategic Leaders guiding behavioural norms
People & Culture Teams and Communications Teams coordinating launch messaging
Project Teams responsible for stakeholder alignment and guideline rollouts

Learn More

Neighbourhood Walkthroughs - The Day One Experience

Deliver engaging Day One Neighbourhood Walkthroughs

Change Managers and Project Managers preparing Day One experiences
Facilities Managers and Workplace Managers coordinating walkthrough logistics
Neighbourhood Managers and Team Leaders leading employee groups
Workstream Leads responsible for orientation at dedicated stops
People & Culture Teams and Communications Teams creating Welcome Packs

Learn More

New Starter Inductions - Communication and Clarity

Design impactful inductions to boost engagement and performance from day one.

Team Leaders and Team Supervisors onboarding new staff
Facilities Professionals and Operations Professionals managing inductions
Human Resource Practitioners supporting onboarding
Workplace Experience Coordinators and Onboarding Coordinators

Learn More

Nuances of Drafting FM Contracts or Agreements

Draft legally sound vendor agreements with confidence

Facilities Managers managing multi-vendor service contracts
Procurement Managers responsible for supplier engagement
Contract Administrators drafting and reviewing third-party agreements
Legal Support Roles and Compliance Support Roles working with FM/Procurement
Workplace Services Professionals overseeing vendor performance

Learn More

Optimising Feedback

Master the skills of giving and receiving customer and colleague feedback

Customer Service Representatives managing frontline interactions and issue resolution
Team Leaders and Team Supervisors guiding performance and communication within teams
Human Resource Professionals fostering feedback cultures and employee development
Client Account Managers building trust and engagement through continuous feedback loops
Workplace Experience Teams improving internal services based on stakeholder needs

Learn More