Building Client Relationships
Ongoing efforts to engage, support, and retain tenants or occupiers through communication and service delivery.

Curated Learning Path

PROP05 - Best Practice for Landlord Representatives

30 Minutes Per Week
Beginner
AUD $280.00
Master strategic landlord representation with the PROP05 expert learning path

TR02 - Commercial Property Needs Analysis & Strategy - Unlocking Data-Driven Insights

1 Hour Per Week
Beginner
AUD $280.00
Shape strategic real estate briefs through discovery & insight

Applied Mini Course

Applied Mini Course: Interpreting Information – Understanding Workplace Communication

40 Minutes
Intermediate
AUD $17.99
Master the flow and use of workplace communication

Short Course

Strategic Tenant Rep Brief Development

20 Minutes
Intermediate
AUD $9.99
Transform stakeholder input into executable brief assumptions & requirements

The Property Acquisition Plan - Methodology used by the Tenant Representative

20 Minutes
Beginner
AUD $9.99
Equip clients with the structure and confidence to start their leasing journey the right way

The Role of the Tenant Representative – Attributes and Engagement

20 Minutes
Beginner
AUD $9.99
Deliver greater value through clearer roles, stronger partnerships and better client engagement

The Role of the Tenant and Their Advisors - Attributes and Engagement

20 Minutes
Beginner
AUD $9.99
Understand how tenant-side advisors shape leasing outcomes, manage risk, and structure support across the lease lifecycle

Transition Planning – Risk Profiles and Relocation Strategy

20 Minutes
Intermediate
AUD $9.99
Confidently guide clients through every stage—from space planning to relocation and return to BAU

Understanding Customer Interaction - Building a Customer Journey Map

20 Minutes
Intermediate
AUD $9.99
Map, analyse, and optimise your customer journey for service excellence

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