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Building Client Relationships
Ongoing efforts to engage, support, and retain tenants or occupiers through communication and service delivery.
Featured in this Library
Curated Learning Path
PROP05 — Client-Side Fundamentals & Asset Management
30 Minutes Per Week
Beginner
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2.5 CPD Hours, Digital Certificate
Think like an owner: asset strategy, leasing strategy, capex planning, and performance reporting
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TR02 - Commercial Property Needs Analysis & Strategy - Unlocking Data-Driven Insights
1 Hour Per Week
Beginner
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3.5 CPD Hours, Digital Certificate
Shape strategic real estate briefs through discovery & insight
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Applied Mini Course
Applied Mini Course: Interpreting Information – Understanding Workplace Communication
40 Minutes
Intermediate
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Master the flow and use of workplace communication
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Short Course
Mastering Probing Questioning Techniques
20 Minutes
Beginner
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Ask better questions to uncover strategic needs and guide stronger property decisions
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Meeting Customer Needs - Identifying Customer Needs and Expectations
20 Minutes
Beginner
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Understand your customers to deliver exceptional service
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Monitor Own Performance - Understanding How Your Performance Impacts and Influences Others
20 Minutes
Intermediate
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Lead with intention to influence team performance
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Neighbourhood Support Guide - Having Conversations with Your Teams
20 Minutes
Intermediate
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Create and embed your neighbourhood support guide
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Neighbourhood Walkthroughs - The Day One Experience
20 Minutes
Intermediate
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Deliver engaging Day One Neighbourhood Walkthroughs
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Optimising Feedback
20 Minutes
Intermediate
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Master the skills of giving and receiving customer and colleague feedback
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