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Building Client Relationships
Ongoing efforts to engage, support, and retain tenants or occupiers through communication and service delivery.
Featured in this Library
Curated Learning Path
PROP05 — Client-Side Fundamentals & Asset Management
30 Minutes Per Week
Beginner
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2.5 CPD Hours, Digital Certificate
Think like an owner: asset strategy, leasing strategy, capex planning, and performance reporting
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TR02 - Commercial Property Needs Analysis & Strategy - Unlocking Data-Driven Insights
1 Hour Per Week
Beginner
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3.5 CPD Hours, Digital Certificate
Shape strategic real estate briefs through discovery & insight
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Applied Mini Course
Applied Mini Course: Interpreting Information – Understanding Workplace Communication
40 Minutes
Intermediate
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Master the flow and use of workplace communication
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Short Course
Transition Planning – Risk Profiles and Relocation Strategy
20 Minutes
Intermediate
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Confidently guide clients through every stage—from space planning to relocation and return to BAU
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Understanding Customer Interaction - Building a Customer Journey Map
20 Minutes
Intermediate
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Map, analyse, and optimise your customer journey for service excellence
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Understanding How to Clarify - Tools and Techniques to Use
20 Minutes
Beginner
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Sharpen your listening and questioning skills
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Understanding the Customer Experience - Building Service Excellence
20 Minutes
Intermediate
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Design and deliver outstanding customer experiences at every touchpoint
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Understanding the Needs of the Business
20 Minutes
Beginner
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Align workplace decisions with brand identity, culture, and operational goals
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Understanding the Property Strategy, Budget & Business Case
20 Minutes
Beginner
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Set the direction for smarter property decisions with a clear brief, budget, and strategic lens
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