Building Client Relationships
Ongoing efforts to engage, support, and retain tenants or occupiers through communication and service delivery.

Curated Learning Path

PROP05 - Best Practice for Landlord Representatives

30 Minutes Per Week
Beginner
AUD $280.00
Master strategic landlord representation with the PROP05 expert learning path

TR02 - Commercial Property Needs Analysis & Strategy - Unlocking Data-Driven Insights

1 Hour Per Week
Beginner
AUD $280.00
Shape strategic real estate briefs through discovery & insight

Applied Mini Course

Applied Mini Course: Interpreting Information – Understanding Workplace Communication

40 Minutes
Intermediate
AUD $17.99
Master the flow and use of workplace communication

Short Course

Understanding Customer Interaction - Building a Customer Journey Map

20 Minutes
Intermediate
AUD $9.99
Map, analyse, and optimise your customer journey for service excellence

Understanding How to Clarify - Tools and Techniques to Use

20 Minutes
Beginner
AUD $9.99
Sharpen your listening and questioning skills

Understanding the Customer Experience - Building Service Excellence

20 Minutes
Intermediate
AUD $9.99
Design and deliver outstanding customer experiences at every touchpoint

Understanding the Needs of the Business

20 Minutes
Beginner
AUD $9.99
Align workplace decisions with brand identity, culture, and operational goals

Understanding the Property Strategy, Budget & Business Case

20 Minutes
Beginner
AUD $9.99
Set the direction for smarter property decisions with a clear brief, budget, and strategic lens

Upselling Capabilities of Your Business

20 Minutes
Intermediate
AUD $9.99
Master the art of upselling facility services with confidence and care

Not sure which course is right for you?

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