An organization will likely have a dedicated procurement team, who employ multi-faceted strategies to ensure cost-effective quality purchasing as part of their procurement management.
Procurement management can be defined as the acquisition of goods, services, or works from an outside external source. It is favorable that the goods, services, or works are appropriate and that they are procured at the best possible cost to meet the needs of the project in terms of quality and quantity, time, and location.
They will follow a procurement plan that will vary depending on the goods and service being purchased, finding a coffee supplier may not involve all the same steps as purchasing a new fire suppression unit.
The aims of the procurement plan are to identify which vendor can best meet the organization's needs whilst remaining cost effective.
In this course, you will gain an understanding of key elements or procurement from ordering, stores management, hazards, and risks to vendor performance monitoring, as well as the importance of co-operating and facilitating the procurement team and vendors to ensure optimal stock and service delivery.
Approximately 20 Minutes
Students will gain an understanding of the knowledge and skills to manage customer needs and expectations and that managing the clients’ expectations is paramount in building rapport and loyalty with their customer base.
Throughout your working day you need to understand that you are in control of the process for monitoring, controlling, and delivering your work.
Making judgements during your workday on how close or how far you are away from achieving your work objectives is all about using critical thinking.
Critical thinking controls are conducted in parallel to executing the work and making judgements on how close or how far you are from the work completion is essential to control your work performance.
In this course, you will gain an understanding of how important it is to apply critical thinking in making judgement in your daily work execution, how you monitor and control your work, and how when this is done well or badly, how it impacts the team and organization.
Approximately 20 Minutes
“A Safe workplace is sound business”- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes. Buildings above 25-meters or more in height from ground are considered as ‘High-Rise Buildings’, the height limit may vary from country to country. Going Vertical helps us to create more spaces around us, therefore there is no alternative but to go vertical. In such scenarios, safety remains a concern, particularly in case of fire.
The major challenge in the event of fire or any other incidents in high-rise is evacuating the people safely and quickly to the safe assembly area. The physical structure of high-rise buildings comes with certain challenges in terms of safety, however, with a proper emergency preparedness plan and support from your team you can achieve success in promoting high-rise fire prevention.
In this course, you will gain an understanding of the various potential safety hazards in your high-rise building, and the skills to identify key safety controls to eliminate the hazards in your building.
Approximately 20 Minutes
Managing knowledge process has primarily two purposes - reusing existing knowledge and creating new knowledge.
Knowledge captured in the past is used to improve performance on the current work, and the knowledge created by the current work is made available to future work.
The Lessons Learned workshop can be the beginning of the requirements capture process for any new work processes or practices being introduced.
In this course, you will gain an understanding of the tools and techniques that may apply to understand changes in the workplace, and learn how the changes can be introduced, managed, monitored, and maintained in the business.
Approximately 20 Minutes
Quality assurance is a process focused on preventing poor quality from entering a project.
Each employee in the organization is responsible for making sure their work and the work of anyone that they are managing is performing as planned with regard to quality.
A team leader may assign the quality assurance to a quality manager or assign different responsibilities of different vendors and suppliers to internal team resources.
Whatever the format in the organization or team, it is important to have a good understanding of quality assurance and how the organization and the roles to ensure quality of work or service is being provided to organization, client as well as internal and external customers.
In this course, you will gain an understanding of how important it is to manage service provision from vendors and suppliers and how Quality Assurance requires close attention to ensure that the product or services meet the performance requirements of the organization.
Approximately 20 Minutes
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.