Meetings are an essential activity for every employee. They can be held outside of regular business hours for some teams particularly leadership groups, as it is becoming more challenging in today’s world to depend on one day being the same as another.
It is for many reasons that your workforce should be introduced to effective meeting etiquettes as often in the past it was enough for them to be present in the meeting but now in the COVID world this isn’t always possible and other members of the team need to know who is contributing, and when it is their turn to do the same.
In this course, you will gain an understanding of how to be an active participant in meetings and contributing to meeting outcomes.
Approximately 20 Minutes
Adequate training, induction, personal development, performance reviews and KPIs will support your team to follow the due process, policies and procedures demanded of your organization and follow instructions to do the same for the customer.
Induction training should be designed to give the team member an understanding of the organization, the appropriate conditions of service, and an introduction to the working environment, work colleagues and the job to be performed.
An induction pack will be provided to the new team member and should contain the company’s policies, procedures, and other useful information. The team leader is to ensure that the new starters are trained, in accordance with the customer expectations and the obligations that were outlined therein.
In this course, you will gain an understanding of what key areas should be included in a new starter induction, why inductions are important and how you can engage new starters during the induction process.
Approximately 20 Minutes
Vendor Management is a multiple-stage process that focuses on the development of good working relationships with vendors who provide goods and services.
Vendor Management helps the organization to control costs, reduce risks, and ensures the right services are obtained at the right time at the right cost.
In this course, you will gain an understanding of the fundamentals of Vendor Management which is an essential business process in building value for the organization.
Approximately 20 Minutes
Students will be introduced to the in-depth knowledge and intermediate skills required to deliver results effectively and consistently through communication and interpersonal skills, contributing to a better Workplace Experience.
Policies and Procedures are an essential part of any organization, it provides guidance, consistency, accountability, efficiency, and clarity on how an organization operates.
As a team leader, part of your role is to clearly communicate and ensure these policies and procedures are consistently enforced. Policies and procedures should regularly be reviewed especially after any changes such as new software or the addition of a new role to your team.
In this course, you will gain an understanding of what policies and procedures are, how to identify and communicate them to your team and how you can effectively monitor and provide feedback on policies and procedures to ensure your organization meets the needs of its clients and staff.
Approximately 20 Minutes
Communication is transferring or exchanging information. It can be the key to success, it can also be a point of failure.
Effective communication means the message sent and received is the same. Effective communication will make everyone’s workday run smoothly, avoids duplication or re-doing tasks, and makes the workday more pleasant, by reducing stress and fostering open and collaborative working relationships.
In this course, you will gain an understanding of effective communication, and the techniques that ensures all parties involved-from managers, team to customers, and contractors are all on the same page.
Approximately 20 Minutes