Strong relationships will make your work easier, as well as ensuring customers receive excellent service. The adage of treating others how you would want to be treated yourself really rings true in the workplace.
Positive relationships are built on trust and open communication. This will translate into an environment where people share suggestions and ideas, leading to innovation and service excellence. It will also create an enjoyable environment to work in and people will like working with you.
In this course, you will gain an understanding of the techniques when understanding and translating points, and how it helps relationships and smooths over difficult situations.
Approximately 20 Minutes
Resources are essential for the project to achieve its goals and complete the project. Resource planning helps Project Managers anticipate the resources required in their team.
On a project the Project Manager will develop the Resource Plan. This Plan needs to be detailed and include the quantity of people resources, equipment, and other materials necessary to complete the project. The Resource Management Plan includes the project organizational chart for the defined resource requirements and defining and documenting job descriptions for each resource identified.
In this course, you will gain an understanding of strategies for resource planning, and how this helps anticipate all the resources required and identifies any capability shortfalls, to complete a project or day to day work activities and how you can apply these strategies in common workplace situations.
Approximately 20 Minutes
The modern office aims at utilizing space and technology to not only increase productivity and efficiency, but to create an open and enjoyable working environment and communicate and facilitate their organizational culture objectives.
Your clients may employ one office model or a hybrid mixing to suit individual, and team needs.
As technology has advanced so has the variety of workspace options.
In this course, you will gain an understanding of what office models look like today and that each have their own place in meeting the needs of the client organization.
Approximately 20 Minutes
As a customer service provider, communication is a key part of your role.
Every interaction you have with a customer or whilst representing the customer is all part of customer service. To offer an exceptional level of customer service, that allows you and the service organization to stand out, requires effective communication.
Effective communication means getting your ideas, feelings and message across in a way others can understand, and allows you to have greater understanding of others needs, views and ideas, all of these things making it easier to achieve your goals.
In this course, you will gain an understanding of the importance of communication modes, communication channels and the personal satisfaction and business opportunities that investing in understanding communication styles of self and your customer can offer.
Approximately 20 Minutes
"A Safe workplace is sound business"- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes.
It is important for you to understand that safety is not just the employer's responsibility, employees are to play a critical role in creating and maintaining a safe office working environment for themselves and their colleagues.
In this course, you will gain an understanding of how to recognize, avoid and eliminate hazards in the workplace and follow the proper measures to ensure safety.
Approximately 20 Minutes
All aspects of performance in the workplace should be monitored and reviewed, not only our personal performance. From vendors to policy and procedure documents, everything must be reviewed and checked that it aligns with the customers’ needs and meets your organizational goals.
Monitoring various activities, processes and stakeholders will enable continuous improvement, risk mitigation and performance enhancement. Having a clear evaluation of issues or potential problems will allow you to plan and mitigate them before they affect your service delivery or workload.
In this course, you will gain an understanding of the need to plan for performance reviews or appraisals.
Approximately 20 Minutes